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Internet speed drops while gaming

Lewis9_5
Joining in

Whenever I play games on my laptop it throttles my internet speed. I'm usually getting ~200mbs, then as soon as I open a game it crashes to <0.5mbs. Any idea what might be causing this? I've disabled my VPN and its happening while playing offline games.

4 REPLIES 4

Lewis9_5
Joining in

Bumping as I've tried calling Virgin Media and they were less than useless

Bumping doesn't help.

You need to give it a few days for VM to reply on here.

Alex_RM
Forum Team
Forum Team

Hi Lewis9_5,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some issues with your connection. 

 

I've been able to locate your account using your forum information and can see no area issues, and the hub is within the specifications we would expect.

 

Can you confirm if you're using a wireless connection or is this by Ethernet?

 

Alex_Rm

jpeg1
Alessandro Volta

How are you measuring the speed. Within the game or at a speed test site? 

Game server speeds are very unreliable. 

Speed tests must be done with no other connections and nothing else running. 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.