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Input lag Nintendo Switch Smash Bros

Hi everyone,

I’m all of a sudden experiencing varying levels of input lag for my Nintendo Switch console when playing Super Smash Bros online. It was completely fine for the last few weeks, has just started happening in the last 48-hours.

My Setup

I have a SH3, set to modem mode, connected to either ASUS RT-AC88U or a Nighthawk X6 R8000. Either of those devices are then connected through Ethernet to the Nintendo Switch.

Both the ASUS and Nighthawk were working fine for several weeks with this setup. Out of 1,000+ games I think about 5% were laggy? A figure which I was fine with.

Issues

I’ve changed nothing for my setup. This input lag has appeared out of nowhere and it for every single game.

What happens is that it is completely fine for the first 5-10 seconds of the game online, then suddenly gets very laggy. All my actions are about 1-1.5 seconds delayed.

What I’ve tried

  1. I’ve given my Switch a manual IP. No difference
  2. I’ve resettled both the router and the modem completely. No avail. I’ve tried using either ASUS or the Nighthawk, both still have the lag
  3. I’ve checked the ping several times for several locations, I’m getting around 2-15ms in the UK, 25ms in Europe, 100ms in US, and 400ms in Asia. Again, I find this acceptable.
  4. I’ve spoke to Virgin over the phone like 590348590394^10 times and they’ve basically said it’s my problem not theirs.

I do feel very cheated at the moment, I’ve invested in very expensive routers to get an optimal gaming experience due to the fact the router Virgin gave me was subpar and wouldn’t meet my requirements for gaming.

Everything was fine for several weeks and very randomly through no change on my side has stopped working properly. 

I don’t really know what to do now... has anyone else noticed any issues recently? Has anyone else resolved online lag somehow???? I’m not asking for perfection, Smash Bros is p2p, I just want it to go back to what it was before.

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Re: Input lag Nintendo Switch Smash Bros

Forgot to mention, I also tried changing port forwarding settings so that they were basically 1-63554 (or whatever that number was). No dice 😞
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Re: Input lag Nintendo Switch Smash Bros

You need to post your virgin hub status - power levels etc.

Also it may be worth using a VPN (even a free one) as a test to see if it is routing issue at VM's end. 

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Re: Input lag Nintendo Switch Smash Bros

Hi Kakarotto75 thanks for posting and welcome to our community.

I'm sorry for the lagging issues you've reported.  I have had a quick look at your services and cannot find any issues.  We need to look into this further.  Can I ask if you've already spoken to our faults team and if so what has been the plan of action?

Regards


Lee_R

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Re: Input lag Nintendo Switch Smash Bros

This is my graph... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3bee65bf2a49672f8469063a4a874c2e8b526c18

 Will post modem status shortly.

 

@Lee_R,

They sent out an engineer to fix my internet connect today.

They gave me a new modem, installed new 'connectors' (the silver thing that goes around the wire)... sadly having tested it a few hours afterwards, it still hasn't solved my problem =[

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Re: Input lag Nintendo Switch Smash Bros

Item Status Comments
Acquired Downstream Channel (Hz)
178750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
 

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1178750000538256 qam6
21387500005.138256 qam1
31467500005.138256 qam2
4154750000538256 qam3
5162750000538256 qam4
6170750000538256 qam5
7186750000538256 qam7
81947500004.938256 qam8
92027500004.838256 qam9
102107500004.538256 qam10
112187500004.338256 qam11
122267500004.138256 qam12
13234750000438256 qam13
142427500003.938256 qam14
152507500003.738256 qam15
162587500003.938256 qam16
172667500003.938256 qam17
182747500003.938256 qam18
19282750000438256 qam19
20290750000438256 qam20
212987500003.938256 qam21
223067500003.738256 qam22
233147500003.738256 qam23
243227500003.938256 qam24



Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.6220
2Locked38.950
3Locked38.6100
4Locked38.990
5Locked38.9160
6Locked38.9200
7Locked38.9160
8Locked38.9190
9Locked38.680
10Locked38.940
11Locked38.950
12Locked38.960
13Locked38.650
14Locked38.9140
15Locked38.680
16Locked38.960
17Locked38.6120
18Locked38.990
19Locked38.990
20Locked38.650
21Locked38.980
22Locked38.9210
23Locked38.9200
24Locked38.6170
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Re: Input lag Nintendo Switch Smash Bros

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000004.4512064 qam10


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA000

0

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
UBsgvca69834ncxv9873254k;fg87dsfd;k



Primary Downstream Service Flow
SFID9255
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow
SFID9254
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

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Re: Input lag Nintendo Switch Smash Bros

There appears to be a problem with your upstream. You only have one channel - there should be 4.
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