Sometime around October 2021 my internet went down for just over a day. I was told on the phone they had recevied calls from others in the area and someone would be fixing it which they did. Since then I have had huge ping spikes in games most noteably Rocket League where its makes the game literally unplayable at times.
I use a Wired Connection & have also replaced all ethernet cables just incase, also done the basic stuff like restarting the router etc.
I have called twice to get this sorted but haven't gotten anywhere. The first guy I spoke to changed my wifi settings (still not sure why as I mentioned it was happening on a wired connection). So I had to spend an hour resetting all my alexa devices after that.
Second person I spoke to said something about noise and sending a ping or something to my deivce which could take 48 hours but I still have the problem. Included below are the thinkbroadband graphs.
Thinkbroadband graph & live link + router status infomation I see other people post but if there's anything else you need let me know.
I restarted my router twice a few weeks after the problem occured (so late october) once was using the interface on the 192.168.0.1 and once was just fully unplugging it from the wall for 30 seconds. I have rebooted it again for you though.
That BQM is indicative I think of a noisy line. Check the PostRS errors after you reboot your Hub. If the numbers rise rapidly, there is an issue and a VM technician will need to fix it. Ideally there should be no PostRS errors at all.
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Thanks for coming back to us on this one and for rebooting your router.
As the post RS errors have come back, the BQM still hasn't settled and I've seen that some of your power levels are outside of the optimal range, we are going to need an engineer to come out as we're not able to fix these remotely for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.