on 14-01-2022 13:04
Sometime around October 2021 my internet went down for just over a day. I was told on the phone they had recevied calls from others in the area and someone would be fixing it which they did. Since then I have had huge ping spikes in games most noteably Rocket League where its makes the game literally unplayable at times.
I use a Wired Connection & have also replaced all ethernet cables just incase, also done the basic stuff like restarting the router etc.
I have called twice to get this sorted but haven't gotten anywhere. The first guy I spoke to changed my wifi settings (still not sure why as I mentioned it was happening on a wired connection). So I had to spend an hour resetting all my alexa devices after that.
Second person I spoke to said something about noise and sending a ping or something to my deivce which could take 48 hours but I still have the problem. Included below are the thinkbroadband graphs.
Thinkbroadband graph & live link + router status infomation I see other people post but if there's anything else you need let me know.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 411000000 | 0.9 | 38 | 256 qam | 1 |
2 | 419000000 | 0.9 | 38 | 256 qam | 2 |
3 | 427000000 | 0.2 | 38 | 256 qam | 3 |
4 | 435000000 | 0.4 | 38 | 256 qam | 4 |
5 | 443000000 | -0.2 | 38 | 256 qam | 5 |
6 | 451000000 | 0.2 | 38 | 256 qam | 6 |
7 | 459000000 | 0 | 38 | 256 qam | 7 |
8 | 467000000 | 0.5 | 38 | 256 qam | 8 |
9 | 475000000 | 0 | 38 | 256 qam | 9 |
10 | 491000000 | 0.2 | 38 | 256 qam | 11 |
11 | 499000000 | 0.2 | 38 | 256 qam | 12 |
12 | 507000000 | 0.2 | 38 | 256 qam | 13 |
13 | 515000000 | 0.2 | 38 | 256 qam | 14 |
14 | 523000000 | 0.4 | 38 | 256 qam | 15 |
15 | 531000000 | 0 | 38 | 256 qam | 16 |
16 | 539000000 | 0.2 | 38 | 256 qam | 17 |
17 | 547000000 | 0 | 38 | 256 qam | 18 |
18 | 555000000 | 0.5 | 38 | 256 qam | 19 |
19 | 563000000 | 0.2 | 38 | 256 qam | 20 |
20 | 571000000 | 0.2 | 38 | 256 qam | 21 |
21 | 579000000 | 0 | 38 | 256 qam | 22 |
22 | 587000000 | 0 | 38 | 256 qam | 23 |
23 | 595000000 | 0.4 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 569097 | 23949 |
2 | Locked | 38.9 | 413911 | 17548 |
3 | Locked | 38.9 | 361394 | 18576 |
4 | Locked | 38.6 | 331467 | 46272 |
5 | Locked | 38.6 | 305543 | 17018 |
6 | Locked | 38.6 | 241157 | 46189 |
7 | Locked | 38.6 | 217784 | 37180 |
8 | Locked | 38.6 | 200301 | 43669 |
9 | Locked | 38.6 | 223680 | 16232 |
10 | Locked | 38.6 | 200559 | 23577 |
11 | Locked | 38.6 | 198815 | 22418 |
12 | Locked | 38.6 | 201795 | 43607 |
13 | Locked | 38.6 | 138486 | 22455 |
14 | Locked | 38.9 | 108626 | 23487 |
15 | Locked | 38.6 | 101048 | 42178 |
16 | Locked | 38.9 | 78054 | 40534 |
17 | Locked | 38.9 | 64434 | 39564 |
18 | Locked | 38.6 | 48199 | 34633 |
19 | Locked | 38.6 | 39607 | 38949 |
20 | Locked | 38.6 | 37857 | 33662 |
21 | Locked | 38.6 | 26925 | 32451 |
22 | Locked | 38.6 | 23597 | 31209 |
23 | Locked | 38.6 | 21154 | 29758 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 44.5 | 5120 | 64 qam | 4 |
2 | 46200000 | 45 | 5120 | 64 qam | 3 |
3 | 53700000 | 45.5 | 5120 | 64 qam | 2 |
4 | 60300000 | 46 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 28 | 0 |
2 | ATDMA | 0 | 0 | 18 | 0 |
3 | ATDMA | 0 | 0 | 25 | 0 |
4 | ATDMA | 0 | 0 | 34 | 0 |
on 14-01-2022 13:05
Time Priority Description
14/01/2022 12:45:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/01/2022 09:15:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 00:33:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 00:33:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 12:52:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 12:33:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 12:33:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 23:49:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 00:33:30 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 00:33:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 21:36:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 12:33:28 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 12:33:28 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 10:03:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 00:33:28 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 00:33:28 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/12/2021 13:09:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/12/2021 12:33:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/12/2021 12:33:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/12/2021 23:08:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 17-01-2022 09:55
Hello @PhilDuck,
Welcome, thanks for posting.
I am sorry for any issues with your Hub.
I located your account, I can see you have not rebooted your Hub in a very long time. Can you please do this for me?
Many thanks,
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on 17-01-2022 17:30
Hi Hayley,
Thanks for the reply.
I restarted my router twice a few weeks after the problem occured (so late october) once was using the interface on the 192.168.0.1 and once was just fully unplugging it from the wall for 30 seconds. I have rebooted it again for you though.
on 18-01-2022 17:46
That BQM is indicative I think of a noisy line. Check the PostRS errors after you reboot your Hub. If the numbers rise rapidly, there is an issue and a VM technician will need to fix it. Ideally there should be no PostRS errors at all.
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on 18-01-2022 18:10
Thanks for the reply!
I had a look and since the reboot yesterday i've had 19PostRS errors.
Posted all the logs again.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 555000000 | 0.9 | 38 | 256 qam | 19 |
2 | 411000000 | 0.9 | 38 | 256 qam | 1 |
3 | 419000000 | 1 | 38 | 256 qam | 2 |
4 | 427000000 | 0.5 | 38 | 256 qam | 3 |
5 | 435000000 | 0.5 | 38 | 256 qam | 4 |
6 | 443000000 | 0 | 38 | 256 qam | 5 |
7 | 451000000 | 0.4 | 38 | 256 qam | 6 |
8 | 459000000 | 0 | 38 | 256 qam | 7 |
9 | 467000000 | 0.5 | 38 | 256 qam | 8 |
10 | 475000000 | 0 | 38 | 256 qam | 9 |
11 | 483000000 | 0.5 | 38 | 256 qam | 10 |
12 | 491000000 | 0.4 | 38 | 256 qam | 11 |
13 | 499000000 | 0.4 | 38 | 256 qam | 12 |
14 | 507000000 | 0.4 | 38 | 256 qam | 13 |
15 | 515000000 | 0.4 | 38 | 256 qam | 14 |
16 | 523000000 | 0.5 | 38 | 256 qam | 15 |
17 | 531000000 | 0.2 | 38 | 256 qam | 16 |
18 | 539000000 | 0.5 | 38 | 256 qam | 17 |
19 | 547000000 | 0.2 | 38 | 256 qam | 18 |
20 | 563000000 | 0.7 | 38 | 256 qam | 20 |
21 | 571000000 | 0.7 | 38 | 256 qam | 21 |
22 | 579000000 | 0.5 | 38 | 256 qam | 22 |
23 | 587000000 | 0.5 | 38 | 256 qam | 23 |
24 | 595000000 | 0.7 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 142 | 19 |
2 | Locked | 38.6 | 2634 | 0 |
3 | Locked | 38.9 | 1795 | 0 |
4 | Locked | 38.6 | 1525 | 0 |
5 | Locked | 38.9 | 1446 | 0 |
6 | Locked | 38.6 | 1263 | 0 |
7 | Locked | 38.9 | 1025 | 0 |
8 | Locked | 38.9 | 904 | 0 |
9 | Locked | 38.6 | 785 | 0 |
10 | Locked | 38.6 | 862 | 0 |
11 | Locked | 38.6 | 744 | 0 |
12 | Locked | 38.9 | 808 | 0 |
13 | Locked | 38.9 | 862 | 0 |
14 | Locked | 38.9 | 828 | 0 |
15 | Locked | 38.9 | 527 | 0 |
16 | Locked | 38.9 | 399 | 0 |
17 | Locked | 38.9 | 348 | 0 |
18 | Locked | 38.9 | 275 | 0 |
19 | Locked | 38.6 | 193 | 0 |
20 | Locked | 38.6 | 118 | 0 |
21 | Locked | 38.9 | 117 | 0 |
22 | Locked | 38.9 | 85 | 0 |
23 | Locked | 38.6 | 43 | 0 |
24 | Locked | 38.6 | 33 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 43.5 | 5120 | 64 qam | 4 |
2 | 46200029 | 45 | 5120 | 64 qam | 3 |
3 | 53700024 | 45 | 5120 | 64 qam | 2 |
4 | 60300012 | 45 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 18-01-2022 18:11
Time Priority Description
18/01/2022 09:24:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/01/2022 17:23:16 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 13:18:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 12:33:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 12:33:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 06:39:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/01/2022 12:45:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/01/2022 09:15:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 00:33:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 00:33:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 12:52:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 12:33:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 12:33:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 23:49:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 00:33:30 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 00:33:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 21:36:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 12:33:28 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 12:33:28 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 10:03:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 18-01-2022 18:36
Your BQM is still not good and even though your stats have 19 errors, just keep an eye on those. I reckon they will rise across all channels?
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on 21-01-2022 11:10
Hi PhilDuck,
Thanks for coming back to us on this one and for rebooting your router.
As the post RS errors have come back, the BQM still hasn't settled and I've seen that some of your power levels are outside of the optimal range, we are going to need an engineer to come out as we're not able to fix these remotely for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 21-01-2022 11:39
Sent a private message over. Also while im at it, I have posted another paste of the Downstream.
As Adduxi correctly predicated the PostRS errors have been steadily rising from the reboot.
1 | 659000000 | -0.2 | 38 | 256 qam | 32 |
2 | 475000000 | -0.2 | 38 | 256 qam | 9 |
3 | 483000000 | 0 | 38 | 256 qam | 10 |
4 | 491000000 | 0.2 | 38 | 256 qam | 11 |
5 | 499000000 | 0.2 | 38 | 256 qam | 12 |
6 | 507000000 | 0.5 | 38 | 256 qam | 13 |
7 | 515000000 | 0.4 | 38 | 256 qam | 14 |
8 | 523000000 | 0.5 | 38 | 256 qam | 15 |
9 | 531000000 | 0 | 38 | 256 qam | 16 |
10 | 539000000 | 0 | 38 | 256 qam | 17 |
11 | 547000000 | -0.2 | 38 | 256 qam | 18 |
12 | 555000000 | 0.2 | 38 | 256 qam | 19 |
13 | 563000000 | 0.5 | 38 | 256 qam | 20 |
14 | 571000000 | 0.5 | 38 | 256 qam | 21 |
15 | 579000000 | 0.7 | 38 | 256 qam | 22 |
16 | 587000000 | 0.5 | 38 | 256 qam | 23 |
17 | 595000000 | 0.5 | 38 | 256 qam | 24 |
18 | 603000000 | 0.5 | 38 | 256 qam | 25 |
19 | 611000000 | 0.2 | 38 | 256 qam | 26 |
20 | 619000000 | 0 | 38 | 256 qam | 27 |
21 | 627000000 | 0 | 38 | 256 qam | 28 |
22 | 635000000 | 0 | 38 | 256 qam | 29 |
23 | 643000000 | 0.2 | 38 | 256 qam | 30 |
24 | 651000000 | 0 | 38 | 256 qam | 31 |
1 | Locked | 38.9 | 2550 | 27 |
2 | Locked | 38.6 | 4899 | 142 |
3 | Locked | 38.6 | 11373 | 403 |
4 | Locked | 38.9 | 4248 | 289 |
5 | Locked | 38.9 | 3963 | 462 |
6 | Locked | 38.6 | 2869 | 262 |
7 | Locked | 38.6 | 2846 | 139 |
8 | Locked | 38.6 | 1650 | 115 |
9 | Locked | 38.9 | 3737 | 80 |
10 | Locked | 38.9 | 8949 | 148 |
11 | Locked | 38.9 | 6136 | 129 |
12 | Locked | 38.6 | 5758 | 449 |
13 | Locked | 38.9 | 736 | 296 |
14 | Locked | 38.9 | 893 | 388 |
15 | Locked | 38.9 | 723 | 171 |
16 | Locked | 38.6 | 1663 | 12 |
17 | Locked | 38.6 | 2459 | 56 |
18 | Locked | 38.9 | 918 | 34 |
19 | Locked | 38.6 | 1561 | 131 |
20 | Locked | 38.6 | 644 | 211 |
21 | Locked | 38.9 | 1076 | 298 |
22 | Locked | 38.6 | 569 | 386 |
23 | Locked | 38.9 | 595 | 302 |
24 | Locked | 38.9 | 1112 | 125 |