Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
318 Views
Message 1 of 5
Flag for a moderator

High ping and massive spikes

The last 36 hours I have been getting very large spikes when playing games such as fortnite. I will be on around 10-20 ping and randomly my pc and the PS4 will get massive spikes up to 700 ping however the Xbox doesn’t get affected. Any Help?!

0 Kudos
Reply
  • 29.36K
  • 1.41K
  • 5.08K
Very Insightful Person
Very Insightful Person
314 Views
Message 2 of 5
Flag for a moderator

Re: High ping and massive spikes

are they all connected by ethernet

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
303 Views
Message 3 of 5
Flag for a moderator

Re: High ping and massive spikes

The PC is connected with a tp link and the PS4 and Xbox are wireless

0 Kudos
Reply
Highlighted
  • 674
  • 51
  • 82
Forum Team
Forum Team
215 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: High ping and massive spikes

Hi CarolineL,

 

Thanks for your post and welcome to the community

 

Sorry to hear you've been experiencing lagging and other various issues with your connection.

 

Upon checking your account, I can't find any reason as to what may be the cause of this. However, I have noticed that it seems there is a long-term WiFi coverage issue in the home, which could be causing poor WiFi performance on some devices.

 

Is there anyway you can test the connection via an ethernet cable to see if you experience the same problems?

 

Let me know,

 

Beth

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
207 Views
Message 5 of 5
Flag for a moderator

Re: High ping and massive spikes

Hi Beth, 

The PC is connected by Ethernet. Was able to connect yesterday but the Wifi within the house in general is very poor and regularly disconnects. Lagging is an ongoing issue as is trying to watch anything on demand.
 

0 Kudos
Reply