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DAVID4RUBY
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High Ping Spikes Causing Disconnection Whilst Gaming.

Newcastle-Upon-Tyne..... Had a problem for 4 days with high ping spikes causing disconnection every game whilst playing Fifa 19 online. I was advised by EA Sports to do a traceroute which indicated a problem with Virgin Media routing my connection through us.zayo.com which is causing the high Ping spikes over 200ms. I pay for a 100mbps broadband, speed seems ok, it’s just these spikes. I’ve tried everything from checking the connection to my 3.0 router and resetting it to resetting my PS4 internet settings and reinstalling the game. I never had any problems like this when I was with Sky for broadband and only had a 13mbps broadband at that time. I will definitely go back to Sky.

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DreamOfCheese
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

If you're looking for assistance/advice with your issue and not just informing us of your intent to return to Sky I'd recommend posting the output of the traceroute and which host EA had you test, also it might be a good idea to post your downstream/upstream stats and network log from the Hub (you can get these by going to http://192.168.0.1 and clicking "Check router status" under the password box.)
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Forum Team (Retired) Tom_S
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

Hi DAVID4RUBY, welcome to our community forums.

 

I am sorry to hear you're experiencing issues with the services at the moment.

Have you been able to run traceroutes to other ip addresses to see if you experience similar issues with routing?

Do you experience these issues when connecting to the servers for online games from other publishers?

Are you currently running your internet connection to your PS4 through WiFi or an ethernet connection?

 

Thanks,

Tom_S

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Joseph90
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Message 4 of 20
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

This is the exact same issue I'm having. I'm also from Newcastle and getting high lag spikes when gaming and my traceroutes also show 100-200ms when it reaches zayo.com

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Forum Team
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

Hello Joseph90, 

I'm sorry to hear that you're experiencing the same problem. 

Are you currently running your internet connection to your PS4 through WiFi or an Ethernet connection?

Dean C

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DAVID4RUBY
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

Here is the result of my traceroute.... easy.ea.com is the servers for my gaming site EA Sports.

As you can see it’s Zayo.com causing the high ping.

 

Trace Statistics : traceroute to easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.202.8.1 (10.202.8.1) 10.000 ms 20.000 ms 10.000 ms
2 gate-core-2a-xe-521-0.network.virginmedia.net (82.2.240.89) 10.000 ms 20.000 ms 10.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 30.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 30.000 ms 20.000 ms 20.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 40.000 ms 30.000 ms 30.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 100.000 ms 90.000 ms 100.000 ms
9 ae5.cs1.lga5.us.eth.zayo.com (64.125.29.126) 100.000 ms 100.000 ms 100.000 ms
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 90.000 ms 110.000 ms 80.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 110.000 ms 100.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 90.000 ms 90.000 ms 120.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 100.000 ms
14 159.153.92.98 (159.153.92.98) 90.000 ms 90.000 ms 90.000 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27

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DAVID4RUBY
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Message 7 of 20
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

Here is the result of the traceroute to east.ea.com which is the EA Sports server .

As you can see Zayo.com is causing high pings

 

Trace Statistics : traceroute to easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.202.8.1 (10.202.8.1) 10.000 ms 20.000 ms 10.000 ms
2 gate-core-2a-xe-521-0.network.virginmedia.net (82.2.240.89) 10.000 ms 20.000 ms 10.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 30.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 30.000 ms 20.000 ms 20.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 40.000 ms 30.000 ms 30.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 100.000 ms 90.000 ms 100.000 ms
9 ae5.cs1.lga5.us.eth.zayo.com (64.125.29.126) 100.000 ms 100.000 ms 100.000 ms
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 90.000 ms 110.000 ms 80.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 110.000 ms 100.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 90.000 ms 90.000 ms 120.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 100.000 ms
14 159.153.92.98 (159.153.92.98) 90.000 ms 90.000 ms 90.000 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27

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DAVID4RUBY
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Message 8 of 20
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

I’m running my PS4 using WiFi but have been doing so for months without problems. I’ve also used the Virgin Media Connect app all around my home which confirms my WiFi is fine.
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DAVID4RUBY
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Message 9 of 20
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

I’m currently running my PS4 through WiFi and have been for a long time without problems.
I’ve also used the Virgin Media Connect app to check the WiFi signal all around my home which says the WiFi is ok.
It’s clearly when the router connects through zayo.com that is causing the high pings which must be disconnecting me from my game.
Here is the traceroute to EA Sports server (easo.ea.com)

Trace Statistics : traceroute to easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.202.8.1 (10.202.8.1) 10.000 ms 20.000 ms 10.000 ms
2 gate-core-2a-xe-521-0.network.virginmedia.net (82.2.240.89) 10.000 ms 20.000 ms 10.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 30.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 30.000 ms 20.000 ms 20.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 40.000 ms 30.000 ms 30.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 100.000 ms 90.000 ms 100.000 ms
9 ae5.cs1.lga5.us.eth.zayo.com (64.125.29.126) 100.000 ms 100.000 ms 100.000 ms
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 90.000 ms 110.000 ms 80.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 110.000 ms 100.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 90.000 ms 90.000 ms 120.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 100.000 ms
14 159.153.92.98 (159.153.92.98) 90.000 ms 90.000 ms 90.000 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27
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Forum Team
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Message 10 of 20
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Re: High Ping Spikes Causing Disconnection Whilst Gaming.

Hi DAVID4RUBY, 

 

Thanks for sharing these results. 

Please can you follow the instructions from DreamOfCheese so we can view the results of your router logs? 

Regards, 

Dean C

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