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Emily_G
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Message 11 of 14
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Re: High Latency/Ping Spikes

It looks like the connection is full dropping in the early hours, is the Hub turned off at this time? It's quite odd. 

 

If not, we'll send a replacement Hub for you.

 

Thanks, Emily.

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Livana
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Message 12 of 14
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Re: High Latency/Ping Spikes

From 11pm Lastnight i switched over to Modem mode to see if it was anybetter (it wasn't) then i switched back to Router mode around 3am that explains the large red area in the early hours, The other red lines are just straight packetless which has been happening for weeks now seems like its been progressively getting worse also.
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Emily_G
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Message 13 of 14
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Re: High Latency/Ping Spikes

We'll get a replacement Hub out to you in the next 24 hours using the forum information. 

 

You should receive this within the next 3-5 working days.

 

Thanks, Emily.

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Livana
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Message 14 of 14
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Re: High Latency/Ping Spikes

Fantastic thanks for the help 🙂
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