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High Latency Issues

Hi,

Up until around 2 months ago I've never really had any issue with gaming and ping and this has only cropped up recently, it seems to be happening to quite a few people at the moment as I've seen on the forums.

Used to get <30ms ping on pretty much everything, and now I rubber band and jump between 30ms-300ms every few seconds which is making most games unplayable.

I've run the BQM and this seem to confirm that there is an issue somewhere as I'm getting packet loss and a high average ping.

Link here: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d955f968aca2ff3e7654decb5533e5d81f...

Please can someone get in contact with me?

Thanks

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Re: High Latency Issues

Hi,

 

Send me a PM with your Account Number and Area Reference and I'll look into this for you.

To send me a Private Message just simply click the link below:


https://community.virginmedia.com/t5/notes/composepage/note-to-user-id/736710

 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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