Menu
Reply
AaronC
  • 9
  • 0
  • 0
Tuning in
865 Views
Message 1 of 12
Flag for a moderator

Hello Im constantly having really bad quality when i stream

Hi, over the past couple of weeks I have been having issues streaming on twitch and discord. I have 350+ fibre package getting 20 - 30 upload which should not be an issue for this. My speeds are looking fine but people always say that the quality , even when just sharing my screen on discord is bad. its not just gaming either, i could be on a teams call and everyone sounds like a robot

Here is a screenshot from a speed test from a wired connection: 

AaronC_0-1606931853895.png

0 Kudos
Reply
AaronC
  • 9
  • 0
  • 0
Tuning in
860 Views
Message 2 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

I Would also like to mention when streaming, doesnt matter which server i connect to I am always getting dropped frames and fluctuating between 400 and 6000 bitrate, 

I can post router logs if needed 

Cheers

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
798 Views
Message 3 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
797 Views
Message 4 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
AaronC
  • 9
  • 0
  • 0
Tuning in
783 Views
Message 5 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

Hiya, here are the logs: 

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500005.138256 qam25
22027500005.538256 qam9
32107500005.338256 qam10
42187500005.138256 qam11
52267500004.838256 qam12
62347500004.338256 qam13
7242750000438256 qam14
82507500004.138256 qam15
9258750000438256 qam16
102667500004.838256 qam17
11274750000538256 qam18
122827500005.638256 qam19
13290750000640256 qam20
142987500006.538256 qam21
153067500006.638256 qam22
163147500007.140256 qam23
173227500007.540256 qam24
184107500005.338256 qam26
194187500005.538256 qam27
204267500005.638256 qam28
214347500005.638256 qam29
224427500005.438256 qam30
234507500005.540256 qam31
244587500005.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9160
2Locked38.6150
3Locked38.9110
4Locked38.980
5Locked38.9140
6Locked38.6120
7Locked38.9270
8Locked38.9210
9Locked38.9170
10Locked38.990
11Locked38.6110
12Locked38.9130
13Locked40.3150
14Locked38.980
15Locked38.6100
16Locked40.380
17Locked40.3120
18Locked38.9160
19Locked38.9230
20Locked38.9110
21Locked38.670
22Locked38.980
23Locked40.380
24Locked38.9220
0 Kudos
Reply
AaronC
  • 9
  • 0
  • 0
Tuning in
782 Views
Message 6 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000042.8512064 qam9
23940000039.8512032 qam12
34620000040.3512032 qam11
45370000041.3512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0080
3ATDMA0050
4ATDMA0000
0 Kudos
Reply
AaronC
  • 9
  • 0
  • 0
Tuning in
781 Views
Message 7 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
3254k;fg87dsfd;kfoA,.iyew



Primary Downstream Service Flow

SFID7330
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID7329
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

03/12/2020 16:34:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:34:48criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:33:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:33:48criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:33:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:33:28criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:32:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:32:28criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:32:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:32:8criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:31:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:31:8criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:30:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:30:48criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:29:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 16:29:48criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 20:12:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 20:12:45criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 20:11:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 20:11:25criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
AaronC
  • 9
  • 0
  • 0
Tuning in
780 Views
Message 8 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

I am setting up the think broadband now, will post after a couple of hours!

Cheers

Aaron

0 Kudos
Reply
AaronC
  • 9
  • 0
  • 0
Tuning in
778 Views
Message 9 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

here is the think broadband!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c243b4b8d8ceb83572ebb6fb4f3faafd89330a2a

cheers

Aaron 

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
742 Views
Message 10 of 12
Flag for a moderator

Re: Hello Im constantly having really bad quality when i stream

Hi AaronC, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're having some issues streaming this isn't good. 

I've had a look into the back end of things and can see there has been a few errors on the network over the past few days.

 

This could be causing slow speeds or a degradation of service (pixelating/buffering whilst streaming). Can you check that the coax cables is connected securely to the Virgin Media equipment, any splitters (standard and powered) and to the wall socket.

 

If this doesn't help then it's likely we're going to need to send an engineer so let us know if this is okay and if anybody in the property is self isolating before we book. 

Thanks 

 

Emma_C - Forum Team