Menu
Reply
Mark-Thomas
  • 2
  • 0
  • 0
Joining in
625 Views
Message 1 of 3
Flag for a moderator

HUB 3 CONSTANT ERROR LOGS AND RESET

HI team,

Ever since I rejoined with virgin last year my rooter has always had error messages and hub resetting all the time.

Iv had no look with the phone tec guys and even had a replacement rooter sent out which made no difference.

Now the last 2 times I have streamed its reset.  Iv included the details off the rooter so apologies for the spam.

 

I'm at ends teacher having to keep resetting the rooter and so fuatrating when I'm tring to work from home and usually always late at night. So no idea what could keep cause it.

 

I have both th 5 g and 2... g set up and im on he 350 speed.  I only ever use the 5g on the one device when I work and always cuts off.  Even hough im next to the rooter.

 

Router status

Status Downstream Upstream Configuration Network Log

Refresh data

Network Log Time Priority Description 08/10/2020 15:42:59 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 08/10/2020 14:20:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2020 20:13:39 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2020 19:46:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2020 17:43:39 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2020 03:29:22 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2020 03:29:22 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2020 02:59:21 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2020 02:59:21 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/10/2020 06:19:45 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/10/2020 01:46:27 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/10/2020 01:46:27 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2020 14:25:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 30/09/2020 06:01:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 30/09/2020 00:41:1 notice SW download Successful - Via NMS 30/09/2020 00:38:25 notice SW Download INIT - Via NMS 29/09/2020 14:24:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/09/2020 13:33:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/09/2020 02:47:58 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/09/2020 02:47:58 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
Mark-Thomas
  • 2
  • 0
  • 0
Joining in
623 Views
Message 2 of 3
Flag for a moderator

Re: HUB 3 CONSTANT ERROR LOGS AND RESET

Router status

 

Status Downstream Upstream Configuration Network Log

Refresh data

Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 4.9 37 256 qam 25 2 267000000 4.1 37 256 qam 17 3 275000000 3.9 37 256 qam 18 4 283000000 3 37 256 qam 19 5 291000000 2.5 37 256 qam 20 6 299000000 4.5 37 256 qam 21 7 307000000 5.3 37 256 qam 22 8 315000000 5 36 256 qam 23 9 323000000 3 37 256 qam 24 10 339000000 5.5 38 256 qam 26 11 347000000 5.3 37 256 qam 27 12 355000000 3 37 256 qam 28 13 363000000 4.3 36 256 qam 29 14 371000000 4.9 38 256 qam 30 15 379000000 4.4 37 256 qam 31 16 387000000 1.7 36 256 qam 32 17 395000000 2.9 36 256 qam 33 18 403000000 4.1 37 256 qam 34 19 411000000 4 37 256 qam 35 20 419000000 2.2 36 256 qam 36 21 427000000 1.5 36 256 qam 37 22 435000000 3.2 37 256 qam 38 23 443000000 3 38 256 qam 39 24 451000000 1.7 36 256 qam 40

Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37.6 135 0 2 Locked 37.6 100 2 3 Locked 37.6 100 0 4 Locked 37.3 129 0 5 Locked 37.3 233 0 6 Locked 37.3 114 0 7 Locked 37.6 65 0 8 Locked 36.6 254 0 9 Locked 37.6 215 0 10 Locked 38.6 105 0 11 Locked 37.3 192 0 12 Locked 37.3 427 0 13 Locked 36.6 339 0 14 Locked 38.9 85 0 15 Locked 37.6 160 0 16 Locked 36.6 484 0 17 Locked 36.6 376 0 18 Locked 37.3 132 0 19 Locked 37.6 117 12 20 Locked 36.6 400 0 21 Locked 36.6 333 0 22 Locked 37.3 126 0 23 Locked 38.6 127 0 24 Locked 36.3 432

12

 

Status Downstream Upstream Configuration Network Log

Refresh data

Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39399988 51 5120 64 qam 4 2 46200019 48 5120 64 qam 3 3 53700019 48 5120 64 qam 2 4 60300012 47.5 5120 64 qam 1

Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 1 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0

 

Router status

Status Downstream Upstream Configuration Network Log

Refresh data

General Configuration Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

vca69834ncxv9873254k;fg87dsfd

 

Primary Downstream Service Flow SFID 10473 Max Traffic Rate 402500089 Max Traffic Burst 42600 Min Traffic Rate 0

Primary Upstream Service Flow SFID 10472 Max Traffic Rate 38500089 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 42600 Scheduling Type BestEffo

Router status

Status Downstream Upstream Configuration Network Log

Refresh data

Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 4.9 37 256 qam 25 2 267000000 4.1 37 256 qam 17 3 275000000 3.9 37 256 qam 18 4 283000000 3 37 256 qam 19 5 291000000 2.5 37 256 qam 20 6 299000000 4.5 37 256 qam 21 7 307000000 5.3 37 256 qam 22 8 315000000 5 36 256 qam 23 9 323000000 3 37 256 qam 24 10 339000000 5.5 38 256 qam 26 11 347000000 5.3 37 256 qam 27 12 355000000 3 37 256 qam 28 13 363000000 4.3 36 256 qam 29 14 371000000 4.9 38 256 qam 30 15 379000000 4.4 37 256 qam 31 16 387000000 1.7 36 256 qam 32 17 395000000 2.9 36 256 qam 33 18 403000000 4.1 37 256 qam 34 19 411000000 4 37 256 qam 35 20 419000000 2.2 36 256 qam 36 21 427000000 1.5 36 256 qam 37 22 435000000 3.2 37 256 qam 38 23 443000000 3 38 256 qam 39 24 451000000 1.7 36 256 qam 40

Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37.6 135 0 2 Locked 37.6 100 2 3 Locked 37.6 100 0 4 Locked 37.3 129 0 5 Locked 37.3 233 0 6 Locked 37.3 114 0 7 Locked 37.6 65 0 8 Locked 36.6 254 0 9 Locked 37.6 215 0 10 Locked 38.6 105 0 11 Locked 37.3 192 0 12 Locked 37.3 427 0 13 Locked 36.6 339 0 14 Locked 38.9 85 0 15 Locked 37.6 160 0 16 Locked 36.6 484 0 17 Locked 36.6 376 0 18 Locked 37.3 132 0 19 Locked 37.6 117 12 20 Locked 36.6 400 0 21 Locked 36.6 333 0 22 Locked 37.3 126 0 23 Locked 38.6 127 0 24 Locked 36.3 432

12

 

Status Downstream Upstream Configuration Network Log

Refresh data

Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39399988 51 5120 64 qam 4 2 46200019 48 5120 64 qam 3 3 53700019 48 5120 64 qam 2 4 60300012 47.5 5120 64 qam 1

Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 1 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0

 

Router status

Status Downstream Upstream Configuration Network Log

Refresh data

General Configuration Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

vca69834ncxv9873254k;fg87dsfd

 

Primary Downstream Service Flow SFID 10473 Max Traffic Rate 402500089 Max Traffic Burst 42600 Min Traffic Rate 0

Primary Upstream Service Flow SFID 10472 Max Traffic Rate 38500089 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 42600 Scheduling Type BestEffor

 

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 189
Forum Team
Forum Team
538 Views
Message 3 of 3
Flag for a moderator

Re: HUB 3 CONSTANT ERROR LOGS AND RESET

Hi Mark-Thomas, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear you've been having issue with your router & connection. I have taken a look at your account from the details you have registered with and I am unable to find anything that stands out. Would you be able to set up and run a BQM for me and post the results please? You would be able to locate that here

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply