Thank you for your post and welcome to the forums.
I am sorry to hear you've been having issue with your router & connection. I have taken a look at your account from the details you have registered with and I am unable to find anything that stands out. Would you be able to set up and run a BQM for me and post the results please? You would be able to locate that here
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk