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HxrryW
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Game Delay

Hi there,

I play Fortnite a LOT. We recently updated our package to the 500mbps one however, ever since my game has been VERY delayed and feels off. Please help with any ideas?

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Andrew-G
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Re: Game Delay

Could be a whole load of things, but as a start, can you describe the setup (gaming machine, wireless or ethernet connection, results of speed tests with Ookla.  Then, can you set up a Broadband Quality Monitor.  This tracks your connection in near enough real time, but won't show anything useful for 24 hours or so, and at that point you should post a link to a shared snapshot graph (not a screenshot).  Then we can advise.

If you're feeling bored waiting for the next 24 hours, post here (as formatted text, not screenshots) the data from the hub's status page for the three tabs titled Downstream, Upstream, and Network log, and we can take a look for anything obvious in those.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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HxrryW
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Re: Game Delay

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 298750000 7.6 38 256 qam 21
2 250750000 7 40 256 qam 15
3 258750000 7 38 256 qam 16
4 266750000 7.4 38 256 qam 17
5 274750000 7.5 38 256 qam 18
6 282750000 7.5 38 256 qam 19
7 290750000 7.5 38 256 qam 20
8 306750000 7.5 38 256 qam 22
9 314750000 7.4 38 256 qam 23
10 322750000 7.5 38 256 qam 24
11 330750000 7.5 38 256 qam 25
12 370750000 7.9 40 256 qam 26
13 378750000 7.9 38 256 qam 27
14 386750000 7.6 38 256 qam 28
15 394750000 7.4 38 256 qam 29
16 402750000 7.3 37 256 qam 30
17 410750000 7.4 37 256 qam 31
18 418750000 7 37 256 qam 32
19 426750000 7.1 37 256 qam 33
20 434750000 7.4 37 256 qam 34
21 442750000 7.5 36 256 qam 35
22 450750000 7.5 38 256 qam 36
23 458750000 7.4 38 256 qam 37
24 466750000 7.1 38 256 qam 38



Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 88 0
2 Locked 40.3 128 0
3 Locked 38.9 157 0
4 Locked 38.9 77 0
5 Locked 38.6 140 0
6 Locked 38.9 78 0
7 Locked 38.9 251 0
8 Locked 38.9 145 0
9 Locked 38.9 105 0
10 Locked 38.6 126 0
11 Locked 38.9 121 0
12 Locked 40.3 164 0
13 Locked 38.9 158 0
14 Locked 38.9 60 0
15 Locked 38.6 248 0
16 Locked 37.3 162 0
17 Locked 37.3 220 0
18 Locked 37.3 183 0
19 Locked 37.3 564 0
20 Locked 37.3 278 0
21 Locked 36.6 875 0
22 Locked 38.9 98 0
23 Locked 38.9 85 0
24 Locked 38.9 113 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600036 4.325 5120 64 qam 5
2 46200043 4.275 5120 64 qam 3
3 39399961 4.3 5120 64 qam 4
4 25799903 4.275 5120 64 qam 6



Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network Log
Time Priority Description
01/08/2020 11:20:50 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2020 13:26:1 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 01:31:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2020 05:05:15 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2020 03:16:36 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2020 02:42:33 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 21:50:50 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 14:53:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 00:07:46 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2020 13:33:28 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2020 19:08:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 12:23:58 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 06:28:9 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 03:23:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 12:40:54 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2020 14:01:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2020 13:55:14 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2020 13:55:14 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2020 03:13:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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John_GS
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Re: Game Delay

Hi HxrryW,

 

Thanks for posting and apologies for the broadband issues.

 

I've checked our systems today and can see no issues that could be causing this. 

 

Is it just the gaming that's affected, or other devices as well?

 

Also how are you connected, wired/wireless?

 

Kind regards,

John_GS
Forum Team

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