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Frequent disconnects - Warcraft and VPN

Hi

I tried posting this on a previous tread, but not getting any response. I'm getting contstantly disconnected from Warcraft classic and retail(every 30 mins or so)  and also from VPN when working from home. It's busy driving me insane and would really appreciate some help getting this resolved. I also tried looking on My Virgin Media to replace my hub for the new HUB3 in the hope that it might resolve my connection issues, but can't find where to request this. I use a wired connection between my pc and the router.

Below is the Battlenet looking glass results

TRACEROUTE:
traceroute to 86.28.239.65 (86.28.239.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 3.628 ms 3.616 ms 3.614 ms
2 37.244.24.130 (37.244.24.130) 4.613 ms 4.637 ms 4.641 ms
3 Blizzard Blizzard 4.654 ms 4.653 ms 4.690 ms
4 137.221.66.46 (137.221.66.46) 4.624 ms 4.624 ms 4.623 ms
5 137.221.78.68 (137.221.78.68) 11.854 ms 11.891 ms 11.900 ms
6 137.221.78.32 (137.221.78.32) 4.706 ms 1.150 ms 1.129 ms
7 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 7.542 ms 6.670 ms 6.636 ms
8 * * *
9 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 1.392 ms 1.765 ms 1.771 ms
10 * * *
11 * * *
12 * * *
13 bmly-core-2b-ae8-0.network.virginmedia.net (62.254.42.86) 9.877 ms 10.176 ms 10.127 ms
14 orpi-cmts-04-tenge514.network.virginmedia.net (80.1.226.10) 10.767 ms 10.700 ms 12.053 ms
15 cpc135008-orpi4-2-0-cust832.know.cable.virginm.net (86.28.239.65) 20.406 ms 19.798 ms 25.124 ms


20/11/2019 07:23:53 UTC
--------------------

TRACEROUTE:
traceroute to 86.28.239.65 (86.28.239.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.322 ms 0.326 ms 0.328 ms
2 37.244.24.130 (37.244.24.130) 0.973 ms 0.995 ms 1.000 ms
3 Blizzard Blizzard 1.068 ms 1.085 ms 1.183 ms
4 137.221.66.46 (137.221.66.46) 1.150 ms 1.166 ms 2.590 ms
5 137.221.78.68 (137.221.78.68) 9.698 ms 9.720 ms 9.724 ms
6 137.221.78.32 (137.221.78.32) 1.124 ms 1.236 ms 1.214 ms
7 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 9.185 ms 8.368 ms 8.342 ms
8 * * *
9 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 27.693 ms 27.729 ms 27.739 ms
10 * * *
11 * * *
12 * * *
13 bmly-core-2b-ae8-0.network.virginmedia.net (62.254.42.86) 9.773 ms 9.668 ms 9.869 ms
14 orpi-cmts-04-tenge514.network.virginmedia.net (80.1.226.10) 10.637 ms 10.646 ms 10.725 ms
15 cpc135008-orpi4-2-0-cust832.know.cable.virginm.net (86.28.239.65) 21.972 ms 25.459 ms 25.475 ms


20/11/2019 07:23:53 UTC
--------------------

PING:
PING 86.28.239.65 (86.28.239.65) 56(84) bytes of data.
64 bytes from 86.28.239.65: icmp_seq=1 ttl=53 time=21.9 ms
64 bytes from 86.28.239.65: icmp_seq=2 ttl=53 time=21.0 ms
64 bytes from 86.28.239.65: icmp_seq=3 ttl=53 time=21.3 ms
64 bytes from 86.28.239.65: icmp_seq=4 ttl=53 time=19.7 ms

--- 86.28.239.65 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 19.713/21.043/21.973/0.837 ms


20/11/2019 07:23:53 UTC
--------------------

PING:
PING 86.28.239.65 (86.28.239.65) 56(84) bytes of data.
64 bytes from 86.28.239.65: icmp_seq=1 ttl=53 time=20.7 ms
64 bytes from 86.28.239.65: icmp_seq=2 ttl=53 time=19.5 ms
64 bytes from 86.28.239.65: icmp_seq=3 ttl=53 time=19.8 ms
64 bytes from 86.28.239.65: icmp_seq=4 ttl=53 time=28.8 ms

--- 86.28.239.65 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 19.585/22.258/28.870/3.844 ms


20/11/2019 07:23:53 UTC
--------------------

TRACEROUTE:
traceroute to 86.28.239.65 (86.28.239.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.294 ms 0.291 ms 0.291 ms
2 37.244.24.2 (37.244.24.2) 0.485 ms 0.556 ms 0.622 ms
3 Blizzard Blizzard 1.079 ms 1.225 ms 1.238 ms
4 137.221.66.46 (137.221.66.46) 1.085 ms 1.101 ms 1.103 ms
5 137.221.78.72 (137.221.78.72) 1.102 ms 1.103 ms 1.104 ms
6 137.221.78.34 (137.221.78.34) 1.005 ms 1.471 ms 1.459 ms
7 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 0.905 ms 1.347 ms 1.320 ms
8 * * *
9 nl-ams04a-ri3-ae-9-0.aorta.net (84.116.130.242) 3.652 ms 3.670 ms 3.670 ms
10 * * *
11 * * *
12 * * *
13 bmly-core-2b-ae8-0.network.virginmedia.net (62.254.42.86) 11.207 ms 11.196 ms 11.191 ms
14 orpi-cmts-04-tenge512.network.virginmedia.net (80.1.224.210) 12.117 ms 12.189 ms 12.176 ms
15 cpc135008-orpi4-2-0-cust832.know.cable.virginm.net (86.28.239.65) 20.245 ms 24.008 ms 22.404 ms


20/11/2019 07:23:56 UTC
--------------------

PING:
PING 86.28.239.65 (86.28.239.65) 56(84) bytes of data.
64 bytes from 86.28.239.65: icmp_seq=1 ttl=53 time=23.7 ms
64 bytes from 86.28.239.65: icmp_seq=2 ttl=53 time=25.5 ms
64 bytes from 86.28.239.65: icmp_seq=3 ttl=53 time=24.3 ms
64 bytes from 86.28.239.65: icmp_seq=4 ttl=53 time=25.1 ms

--- 86.28.239.65 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 23.727/24.685/25.513/0.718 ms


20/11/2019 07:23:57 UTC
--------------------

TRACEROUTE:
traceroute to 86.28.239.65 (86.28.239.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.357 ms 0.380 ms 0.385 ms
2 37.244.25.2 (37.244.25.2) 0.600 ms 0.627 ms 0.693 ms
3 Blizzard Blizzard 1.412 ms 1.416 ms 1.415 ms
4 137.221.66.32 (137.221.66.32) 1.371 ms 1.388 ms 1.393 ms
5 137.221.77.70 (137.221.77.70) 7.641 ms 7.655 ms 7.656 ms
6 137.221.65.19 (137.221.65.19) 7.444 ms 7.494 ms 7.475 ms
7 137.221.79.34 (137.221.79.34) 7.565 ms 7.503 ms 7.883 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 8.295 ms 8.309 ms 8.306 ms
9 * * *
10 bmly-core-2b-ae8-0.network.virginmedia.net (62.254.42.86) 9.832 ms 9.607 ms 9.686 ms
11 orpi-cmts-04-tenge515.network.virginmedia.net (80.1.226.14) 10.681 ms 10.656 ms 10.668 ms
12 cpc135008-orpi4-2-0-cust832.know.cable.virginm.net (86.28.239.65) 17.994 ms 21.742 ms 21.757 ms


20/11/2019 07:23:58 UTC
--------------------

PING:
PING 86.28.239.65 (86.28.239.65) 56(84) bytes of data.
64 bytes from 86.28.239.65: icmp_seq=1 ttl=53 time=23.6 ms
64 bytes from 86.28.239.65: icmp_seq=2 ttl=53 time=23.8 ms
64 bytes from 86.28.239.65: icmp_seq=3 ttl=53 time=24.1 ms
64 bytes from 86.28.239.65: icmp_seq=4 ttl=53 time=28.4 ms

--- 86.28.239.65 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 23.607/25.011/28.439/1.988 ms


20/11/2019 07:24:00 UTC
--------------------

TRACEROUTE:
traceroute to 86.28.239.65 (86.28.239.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.362 ms 0.356 ms 0.356 ms
2 37.244.25.130 (37.244.25.130) 0.956 ms 0.965 ms 0.966 ms
3 Blizzard Blizzard 1.049 ms 2.789 ms 2.792 ms
4 137.221.66.34 (137.221.66.34) 1.115 ms 2.742 ms 2.752 ms
5 137.221.77.70 (137.221.77.70) 7.645 ms 7.659 ms 7.662 ms
6 137.221.65.19 (137.221.65.19) 7.850 ms 7.640 ms 7.638 ms
7 137.221.79.34 (137.221.79.34) 7.852 ms 7.929 ms 7.889 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 8.340 ms 8.752 ms 8.757 ms
9 * * *
10 bmly-core-2b-ae8-0.network.virginmedia.net (62.254.42.86) 9.663 ms 9.696 ms 9.678 ms
11 orpi-cmts-04-tenge510.network.virginmedia.net (80.1.227.18) 10.690 ms 10.622 ms 10.675 ms
12 cpc135008-orpi4-2-0-cust832.know.cable.virginm.net (86.28.239.65) 17.537 ms 21.121 ms 20.931 ms


20/11/2019 07:24:03 UTC
--------------------

PING:
PING 86.28.239.65 (86.28.239.65) 56(84) bytes of data.
64 bytes from 86.28.239.65: icmp_seq=1 ttl=53 time=17.1 ms
64 bytes from 86.28.239.65: icmp_seq=2 ttl=53 time=17.9 ms
64 bytes from 86.28.239.65: icmp_seq=3 ttl=53 time=17.7 ms
64 bytes from 86.28.239.65: icmp_seq=4 ttl=53 time=17.5 ms

--- 86.28.239.65 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 17.171/17.593/17.949/0.328 ms


20/11/2019 07:24:05 UTC
--------------------

MTR:
Start: Wed Nov 20 07:23:53 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 37.244.24.130 0.0% 10 0.6 0.6 0.4 0.8 0.0
3.|-- Blizzard 0.0% 10 1.3 1.4 1.2 1.6 0.0
4.|-- 137.221.66.46 0.0% 10 1.2 3.5 1.1 22.5 6.7
5.|-- 137.221.78.68 0.0% 10 0.9 2.4 0.9 8.7 2.8
6.|-- 137.221.78.32 0.0% 10 12.7 2.9 1.1 12.7 3.7
7.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 20.0 4.5 0.8 20.0 6.4
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- nl-ams04a-ri3-ae-8-0.aorta.net 0.0% 10 1.5 3.4 1.3 8.2 2.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- bmly-core-2b-ae8-0.network.virginmedia.net 0.0% 10 9.8 10.5 9.7 16.6 2.0
14.|-- orpi-cmts-04-tenge514.network.virginmedia.net 0.0% 10 10.7 10.8 10.7 10.9 0.0
15.|-- cpc135008-orpi4-2-0-cust832.know.cable.virginm.net 0.0% 10 26.2 23.0 18.1 27.1 3.3


20/11/2019 07:23:53 UTC
--------------------

MTR:
Start: Wed Nov 20 07:23:53 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.6 0.5 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 1.1 1.1 1.0 1.2 0.0
4.|-- 137.221.66.46 0.0% 10 1.0 9.3 1.0 52.3 17.9
5.|-- 137.221.78.72 0.0% 10 1.0 3.3 0.9 17.5 5.4
6.|-- 137.221.78.34 0.0% 10 1.2 2.3 1.0 12.7 3.6
7.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 8.9 3.5 0.6 8.9 3.6
8.|-- nl-ams17b-rc1-lag-8-0.aorta.net 90.0% 10 0.9 0.9 0.9 0.9 0.0
9.|-- nl-ams04a-ri3-ae-9-0.aorta.net 0.0% 10 1.3 5.9 1.3 32.0 9.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- bmly-core-2b-ae8-0.network.virginmedia.net 0.0% 10 13.0 11.7 11.2 13.0 0.5
14.|-- orpi-cmts-04-tenge512.network.virginmedia.net 0.0% 10 12.2 12.2 12.2 12.3 0.0
15.|-- cpc135008-orpi4-2-0-cust832.know.cable.virginm.net 0.0% 10 18.6 23.0 18.6 29.3 3.8


20/11/2019 07:23:53 UTC
--------------------

TRACEROUTE:
traceroute to 86.28.239.65 (86.28.239.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.353 ms 0.345 ms 0.345 ms
2 37.244.25.130 (37.244.25.130) 0.711 ms 0.730 ms 0.898 ms
3 Blizzard Blizzard 1.134 ms 1.333 ms 1.418 ms
4 137.221.66.34 (137.221.66.34) 1.516 ms 3.382 ms 3.431 ms
5 137.221.77.70 (137.221.77.70) 30.510 ms 30.535 ms 30.524 ms
6 137.221.65.19 (137.221.65.19) 7.492 ms 7.680 ms 7.653 ms
7 137.221.79.34 (137.221.79.34) 22.064 ms 41.889 ms 41.856 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 8.221 ms 8.323 ms 8.322 ms
9 * * *
10 bmly-core-2b-ae8-0.network.virginmedia.net (62.254.42.86) 9.612 ms 9.618 ms 9.647 ms
11 orpi-cmts-04-tenge510.network.virginmedia.net (80.1.227.18) 10.633 ms 10.650 ms 10.751 ms
12 cpc135008-orpi4-2-0-cust832.know.cable.virginm.net (86.28.239.65) 19.786 ms 22.874 ms 21.079 ms


20/11/2019 07:24:09 UTC
--------------------

MTR:
Start: Wed Nov 20 07:23:56 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.2 0.0% 10 0.5 0.5 0.4 0.5 0.0
3.|-- Blizzard 0.0% 10 1.0 1.1 0.9 2.0 0.0
4.|-- 137.221.66.46 0.0% 10 1.2 5.0 1.0 40.3 12.4
5.|-- 137.221.78.72 0.0% 10 0.9 1.9 0.9 11.0 3.1
6.|-- 137.221.78.34 0.0% 10 24.9 9.0 1.0 31.3 12.7
7.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 5.9 2.7 0.7 7.0 2.7
8.|-- nl-ams17b-rc1-lag-8-0.aorta.net 90.0% 10 0.9 0.9 0.9 0.9 0.0
9.|-- nl-ams04a-ri3-ae-9-0.aorta.net 0.0% 10 1.3 4.7 1.3 27.6 8.3
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- bmly-core-2b-ae8-0.network.virginmedia.net 0.0% 10 11.3 11.4 11.2 12.1 0.0
14.|-- orpi-cmts-04-tenge512.network.virginmedia.net 0.0% 10 12.2 12.2 12.1 12.4 0.0
15.|-- cpc135008-orpi4-2-0-cust832.know.cable.virginm.net 0.0% 10 25.6 22.9 18.8 28.4 3.2


20/11/2019 07:23:55 UTC
--------------------

MTR:
Start: Wed Nov 20 07:23:57 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.25.2 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- Blizzard 0.0% 10 0.9 1.1 0.9 1.3 0.0
4.|-- 137.221.66.32 0.0% 10 1.0 1.1 0.9 1.2 0.0
5.|-- 137.221.77.70 0.0% 10 7.4 11.9 7.4 41.0 10.8
6.|-- 137.221.65.19 0.0% 10 7.3 7.4 7.3 7.6 0.0
7.|-- 137.221.79.34 0.0% 10 7.8 9.0 7.5 19.8 3.7
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.1 8.2 8.1 8.4 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- bmly-core-2b-ae8-0.network.virginmedia.net 0.0% 10 9.9 9.7 9.6 9.9 0.0
11.|-- orpi-cmts-04-tenge515.network.virginmedia.net 0.0% 10 10.7 10.7 10.6 10.9 0.0
12.|-- cpc135008-orpi4-2-0-cust832.know.cable.virginm.net 0.0% 10 26.0 22.3 18.0 26.0 3.0


20/11/2019 07:23:57 UTC
--------------------

PING:
PING 86.28.239.65 (86.28.239.65) 56(84) bytes of data.
64 bytes from 86.28.239.65: icmp_seq=1 ttl=53 time=22.0 ms
64 bytes from 86.28.239.65: icmp_seq=2 ttl=53 time=23.0 ms
64 bytes from 86.28.239.65: icmp_seq=3 ttl=53 time=22.9 ms
64 bytes from 86.28.239.65: icmp_seq=4 ttl=53 time=25.0 ms

--- 86.28.239.65 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 22.066/23.275/25.045/1.105 ms


20/11/2019 07:24:09 UTC
--------------------

MTR:
Start: Wed Nov 20 07:24:00 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 0.5 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 2.2 1.2 0.9 2.2 0.0
4.|-- 137.221.66.34 0.0% 10 1.0 1.1 1.0 1.2 0.0
5.|-- 137.221.77.70 0.0% 10 7.5 9.8 7.3 31.8 7.7
6.|-- 137.221.65.19 0.0% 10 7.5 7.6 7.2 8.9 0.3
7.|-- 137.221.79.34 0.0% 10 35.3 15.8 7.5 60.2 17.8
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.3 8.2 8.1 8.3 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- bmly-core-2b-ae8-0.network.virginmedia.net 0.0% 10 9.7 11.5 9.6 25.9 5.0
11.|-- orpi-cmts-04-tenge510.network.virginmedia.net 0.0% 10 10.7 10.8 10.6 11.4 0.0
12.|-- cpc135008-orpi4-2-0-cust832.know.cable.virginm.net 0.0% 10 21.0 22.6 18.6 30.5 3.5


20/11/2019 07:24:00 UTC
--------------------

MTR:
Start: Wed Nov 20 07:24:08 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- Blizzard 0.0% 10 1.0 1.2 0.9 2.4 0.3
4.|-- 137.221.66.34 0.0% 10 0.8 1.2 0.8 2.7 0.3
5.|-- 137.221.77.70 0.0% 10 7.4 8.0 7.4 10.5 1.1
6.|-- 137.221.65.19 0.0% 10 7.5 7.4 7.4 7.7 0.0
7.|-- 137.221.79.34 0.0% 10 7.6 13.1 7.5 62.1 17.2
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.2 8.3 8.1 8.4 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- bmly-core-2b-ae8-0.network.virginmedia.net 0.0% 10 9.9 9.9 9.7 10.2 0.0
11.|-- orpi-cmts-04-tenge510.network.virginmedia.net 0.0% 10 10.7 10.7 10.7 10.8 0.0
12.|-- cpc135008-orpi4-2-0-cust832.know.cable.virginm.net 0.0% 10 21.4 22.2 17.8 27.2 2.8


20/11/2019 07:24:08 UTC
--------------------

 

This is the Network log from my SuperHub2

Date Time Error Number Error Description

20/11/201907:14:32 GMT66050310Auth Success - Web login successful.
19/11/201907:11:02 GMT68010600DHCP Renew - lease parameters tftp file-******** modified
19/11/201907:11:02 GMT68010400DHCP REBIND WARNING - Field invalid in response
19/11/201907:10:16 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201907:09:33 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201907:08:06 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201907:05:13 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201906:59:28 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201906:47:55 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201906:24:50 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201905:38:40 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201904:06:21 GMT68010100DHCP RENEW sent - No response for IPv4
19/11/201901:01:43 GMT68010100DHCP RENEW sent - No response for IPv4
18/11/201918:52:26 GMT68010100DHCP RENEW sent - No response for IPv4
18/11/201915:32:13 GMT66050310Auth Success - Web login successful.
18/11/201915:11:05 GMT66050310Auth Success - Web login successful.
18/11/201915:10:23 GMT66050310Auth Success - Web login successful.
18/11/201906:33:51 GMT68010100DHCP RENEW sent - No response for IPv4
14/11/201912:18:23 GMT68010302DHCP WAN IP - 86.28.239.65
14/11/201912:17:39 GMT68000407

TOD established

 

Thanks in advance

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Message 2 of 7
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Re: Frequent disconnects - Warcraft and VPN

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

You can order a replacement hub from https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amout of data to the hub asking if it still on.

Regards Mike

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Re: Frequent disconnects - Warcraft and VPN

Hi

thank you very much for your reply. I have checked the connections many times in the past as part and can't see anything wrong.

I've followed your advise and registered to create the broadband quality monitor.

Here is the router starts you asked for.

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 138750000 146750000 154750000 162750000 170750000 178750000 186750000 194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) -1.53 -1.24 -1.10 -1.19 -1.34 -1.48 -1.63 -1.56
RxMER (dB) 37.94 38.26 38.26 38.26 38.98 39.40 38.98 38.98
Pre RS Errors
8161 11860 6887 4276 3626 1825 1895 2663
Post RS Errors
423 352 403 722 441 353 349 336

 

Upstream  US-1 US-2 US-3 US-4

Channel Type 2.0 2.0 2.0 2.0
Channel ID 4 3 2 1
Frequency (Hz) 39400000 46200000 53700000 60300000
Ranging Status Success Success Success Success
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 4 4 4 4
Power Level (dBmV) 47.50 47.50 47.50 47.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

 

General Configuration

Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File  

Primary Downstream Service Flow

SFID 26107
Max Traffic Rate 230000061 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow

SFID 26106
Max Traffic Rate 22000061 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600 bytes
Scheduling Type Best Effort

 

Network Log

First Time Last Time Priority Error Number Description
20/11/2019 07:45:42 GMT 20/11/2019 07:45:42 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2019 07:14:32 GMT 20/11/2019 07:14:32 GMT Warning (5) 66050310 Auth Success - Web login successful.
19/11/2019 07:11:02 GMT 19/11/2019 07:11:02 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
19/11/2019 07:11:02 GMT 19/11/2019 07:11:02 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
19/11/2019 07:10:16 GMT 19/11/2019 07:10:16 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 07:09:33 GMT 19/11/2019 07:09:33 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 07:08:06 GMT 19/11/2019 07:08:06 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 07:05:13 GMT 19/11/2019 07:05:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 06:59:28 GMT 19/11/2019 06:59:28 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 06:47:55 GMT 19/11/2019 06:47:55 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 06:24:50 GMT 19/11/2019 06:24:50 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 05:38:40 GMT 19/11/2019 05:38:40 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 04:06:21 GMT 19/11/2019 04:06:21 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2019 01:01:43 GMT 19/11/2019 01:01:43 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
18/11/2019 18:52:26 GMT 18/11/2019 18:52:26 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
18/11/2019 15:32:13 GMT 18/11/2019 15:32:13 GMT Warning (5) 66050310 Auth Success - Web login successful.
18/11/2019 15:11:05 GMT 18/11/2019 15:11:05 GMT Warning (5) 66050310 Auth Success - Web login successful.
18/11/2019 15:10:23 GMT 18/11/2019 15:10:23 GMT Warning (5) 66050310 Auth Success - Web login successful.
18/11/2019 06:33:51 GMT 18/11/2019 06:33:51 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
14/11/2019 12:18:23 GMT 14/11/2019 12:18:23 GMT Error (4) 68010302 DHCP WAN IP - [MOD EDIT: Removed]
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Re: Frequent disconnects - Warcraft and VPN

Hello

Looking at the stats they are all within the specifications so nothing wrong with the connection to the hub.

Which hub do you have ?

If it isn't a hub 3 then I suggest you get an update :- https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

Regards Mike

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Re: Frequent disconnects - Warcraft and VPN

Hi DJ

Thanks for the update. I'm still on the hub 2ac. Been trying to find out how to get the HUB3 for a while now, with no luck so thanks for the link. I've placed an order for the HUB3 and will let you guys know if I'm still experiencing these issue once installed.

Many thanks

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Re: Frequent disconnects - Warcraft and VPN

Hello

Excellent do let us know how it goes.

Mike

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Re: Frequent disconnects - Warcraft and VPN

I don't have a VPN but I am still on superhb2ac, i added my trace tothe below topic yesterday:

https://community.virginmedia.com/t5/Gaming-Support/Warcraft-Frequent-Disconnects/td-p/3928236/page/...

I probably should have opened a new topic, I have had this disconnect issue since WOW classic launch and it's just so random, hoping some one can give me a bit of advice, guessing updating the router is what I am going to be advised.

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