Virgin Media Community

[Garg27]

I am getting the all too famous 90002 error randomly pop up when playing Final Fantasy XIV.  This is a known issue that has been raised and resolved multiple times on these forums and I'm looking for a bit of that same magic.

[Adduxi]

---

@Garg27 wrote:

I am getting the all too famous 90002 error randomly pop up when playing Final Fantasy XIV.  This is a known issue that has been raised and resolved multiple times on these forums and I'm looking for a bit of that same magic.

---

How are you connecting? Wired or wireless.  Does this disconnect affect all connections?

Please post your power levels, Pre and PostRS errors, and Network log.  |Just copy and paste the text, do not use screenshots.

Also setup a BQM here www.thinkbroadband.com/ping

Once done we can comment.

[Garg27]

This device is connected via wifi, however it was also behaving this way when it was connected via ethernet some months ago.  Nothing else drops, only my connection with FFXIV.  Setting up a BQM now.

Hopefully the following is what you need

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	665	1408
2	Locked	40.3	53091	2742
3	Locked	40.3	5220	3141
4	Locked	40.3	5393	3544
5	Locked	40.9	3080	3227
6	Locked	40.9	2500	2426
7	Locked	40.9	1218	2272
8	Locked	40.9	887	2310
9	Locked	40.9	665	2056
10	Locked	40.9	626	2159
11	Locked	40.3	515	1879
12	Locked	40.9	475	2078
13	Locked	40.9	465	2120
14	Locked	40.3	627	1861
15	Locked	40.3	647	1805
16	Locked	40.9	555	1927
17	Locked	40.3	695	1747
18	Locked	40.9	676	1796
19	Locked	40.9	703	1733
20	Locked	40.3	696	1837
21	Locked	40.3	734	1694
22	Locked	40.3	879	1352
23	Locked	40.3	903	1333
24	Locked	40.3	969	1282

04/12/2021 11:38:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 23:49:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 14:19:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 00:33:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 03:52:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/11/2021 02:19:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 21:14:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 08:48:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:49:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:23:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:19:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:17:53	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:13:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:13:52	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:13:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:13:16	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:10:32	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:10:29	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:10:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 09:10:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

---

@Garg27 wrote:

This device is connected via wifi, however it was also behaving this way when it was connected via ethernet some months ago.  Nothing else drops, only my connection with FFXIV.  Setting up a BQM now.

Hopefully the following is what you need

<snip>

Can you post the Upstream as well please.

The first issue is the PostRS errors should be zero.  There is most likely noise on the line, so check all the connections from the Hub to the outside wall box are finger tight, as loose connections cause noise ingress.

Once your BQM is up and running for 24 hours we can comment.  As an aside, I would never recommend wifi for gaming, stick to a good Cat 6a cable.

[Garg27]

Upstream below.  And of course, would love to be Cat6'd in, but I'd have to run a 10m cable around the room which is a low priority fixture atm :).

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400015	46.3	5120	64 qam	2
2	25800000	45	5120	64 qam	7
3	46200098	47.3	5120	64 qam	1
4	32600030	45.5	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	16	0
3	ATDMA	0	0	15	0
4	ATDMA	0	0	40	0

[Adduxi]

Far to many T3 errors for my liking, but these may be historical?  When was the last reboot?

As for the cable, you can now get some very neat flat cables to run under the edges of carpet   😉

[Garg27]

Is this what you need?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cc824fa09c6ab89dcf0bb7dbd4fc5e7cc3dccef9-05-12-2021

[Paul_DN]

Hi Garg27,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues, I have been able to locate your account with the details we have for you, I can see there is a outage in your area Today, in regards to your post errors this may as advised be historic as I can see your Router has not been rebooted for 237 Days which is something I advise you do straight away.

Can you please try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards?

Regards

Paul.

[Garg27]

I've finally had chance to pin reset as advised.  All connections are otherwise hand tight.

[Jimtime]

Struggled with the same issue for far too long. Both sides claim it’s on the others end. Found an old thread that said the issue only occurred with the hub 2/2ac. I was using 2ac. Upgraded to the 3. Hasn’t happened since. Hope this helps!