The weird red banding (packet loss) on the ping plot came back, I restarted the PC and it went away, then came back later, but not straight after the restart.
I don't believe this is the cause of our problems, as my wife has no issues of this type, but suffers the same disconnections
The ping plotter FAQ suggested hardware fault. My wifes PC doesn't get the red banding packet loss mine is getting so I assume my motherboard connection is playing up somehow. I have ordered an Intel network card today to bypass the onboard network connector / software drivers. Should be here tomorrow, i'll test it tomorrow night.
The hardware fault could be the cable modem, I never thought to swap the network cables over to try and eliminate the router port i'm connected to as the source before ordering the new card.
Last night we were still getting disconnections, but not as may as at the weekend. The weekends have been really bad the last couple of weeks.
The Virgin connection did drop again today for a few second, as my work laptop reported it was unable to see my remote workstation, but 5 or 6 seconds later it was back.
As mentioned before I have opened a new Customer Support TIcket with Square Enix to try and get them to look again at this issue, but please can you leave this case open until the fault is finally identified.
this is good vm sorted you out with a new router if this happens again this will be better with pictures in this fourm becuse it always takes 5 mins to get connection back even if it loss connection it will show on the router and time date them total of 3 or 4 pictures will get this sorted out sooner then later
Using Ultimate Oomph bundle
Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others