on 26-03-2021 01:24
There are 3 members of the family trying to play this game in LE10 post code and another in B1 post code, and we often get disconnected at the same time, but it can also be random, affecting one or more but not all. This is the ONLY game we have issues with. My son in Birmingham is also on VM.
The cable network has been awesome over the 20 years we have been using it with only one previous issue that did take several months to fix, ultimately it was a software patch to the modem that fixed it.
We are getting several disconnections a night, EVERY night.
A quick search of the forums does not give me any hope you can fix this, this seems to have been going on for years.
I really don't want to switch to BT as they annoyed me so much 20 years ago i swore i'd never go back.
Link to today's broadband quality graph
Network logs
26/03/2021 | 01:11:21 GMT | 66050310 | Auth Success - Web login successful. |
25/03/2021 | 04:24:40 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
24/03/2021 | 04:25:49 GMT | 82000200 | No Ranging Response received - T3 time-out |
24/03/2021 | 03:30:42 GMT | 82000200 | No Ranging Response received - T3 time-out |
24/03/2021 | 02:45:04 GMT | 82000200 | No Ranging Response received - T3 time-out |
24/03/2021 | 00:09:14 GMT | 82000200 | No Ranging Response received - T3 time-out |
23/03/2021 | 21:40:58 GMT | 82000200 | No Ranging Response received - T3 time-out |
21/03/2021 | 16:24:34 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
18/03/2021 | 07:19:34 GMT | 68000411 | TOD error 4890 msec |
18/03/2021 | 04:24:23 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
16/03/2021 | 12:25:18 GMT | 90000200 | CSRF Detect - Expired Content Submitted ; LAN Interface |
15/03/2021 | 05:37:06 GMT | 68000411 | TOD error 4910 msec |
14/03/2021 | 16:24:15 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
11/03/2021 | 23:40:25 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
11/03/2021 | 03:48:35 GMT | 68000411 | TOD error 4800 msec |
10/03/2021 | 03:13:58 GMT | 68010302 | DHCP WAN IP - [MOD EDIT: Removed] |
10/03/2021 | 03:13:05 GMT | 82000200 | No Ranging Response received - T3 time-out |
10/03/2021 | 03:12:55 GMT | 68000407 | TOD established |
Time Not Established | Time Not Established | 84000510 | Downstream Locked Successfully |
10/03/2021 | 03:10:16 GMT | 68000407 | TOD established |
on 06-07-2021 11:55
Are you satisfied that the issues you're having are not Virgin Media equipment issues?
Regards
Lee_R
on 06-07-2021 13:03
To be honest at this point i'm not sure.
The weird red banding (packet loss) on the ping plot came back, I restarted the PC and it went away, then came back later, but not straight after the restart.
I don't believe this is the cause of our problems, as my wife has no issues of this type, but suffers the same disconnections
The ping plotter FAQ suggested hardware fault. My wifes PC doesn't get the red banding packet loss mine is getting so I assume my motherboard connection is playing up somehow. I have ordered an Intel network card today to bypass the onboard network connector / software drivers. Should be here tomorrow, i'll test it tomorrow night.
The hardware fault could be the cable modem, I never thought to swap the network cables over to try and eliminate the router port i'm connected to as the source before ordering the new card.
Last night we were still getting disconnections, but not as may as at the weekend. The weekends have been really bad the last couple of weeks.
The Virgin connection did drop again today for a few second, as my work laptop reported it was unable to see my remote workstation, but 5 or 6 seconds later it was back.
As mentioned before I have opened a new Customer Support TIcket with Square Enix to try and get them to look again at this issue, but please can you leave this case open until the fault is finally identified.
on 06-07-2021 13:12
on 06-07-2021 13:17
Actually @Dominion I am going to send you a quick private message. I have just had a look at your account.
Regards
Lee
on 12-07-2021 07:16
A BIG thank you too Lee_R for getting me a replacement newer model modem. This has SOLVED the issue. (Hub 2 to Hub 3)
From Friday lunch time to late Sunday only one disconnection, and that was due to a power cut near your router, I could hear house alarms go off when it dropped, so I don't count that one.
So it's gone from disconnections every 20-30 mins last couple of weekends to NONE this weekend 🙂
Thanks again Lee.
on 12-07-2021 07:34
on 12-07-2021 09:19
Thanks for the update Dominion and glad to hear this has now been resolved. I'll be sure to make Lee and his TM aware of your message to ensure he gets the recognition his work deserves.
If you need us again in the future, please don't hesitate to get in touch.
Rob