I hope someone can help, I have over the last month started to suffer from significant packet loss in the evening (6pm - 4am). Large ping spikes, loss of connection.
I have found that regularly now trying to play anything from PUBG / Apex Legends / Rocket League / COD all result in warning symbols appearing and games being abandoned as they become unplayable.
Looking at this locally I can see the SH3 (in modem mode) is spewing Critical and Warning messages regarding losing connection to T3s and mentions of "partial service". Looking further afield I have also setup on ThinkBroadband broadband quality meters to examine the packet loss.
I have left this running over the last week or so in the hope that the packet loss would be picked up and resolve however it has not yet been fixed.
Today I called the broadband support line and got put through to an Indian call centre and I was presented with someone who didn't even know what packet loss was, let alone how to fix it. He simply told me to run a speed test.
Can someone from VM please contact me and explain how I may communicate with someone who is at least technical so we may progress this issue.
Type 192.168.0.1 into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.
Thanks for popping back with that information @bob253
I can see that the last and most recent BQM was from a couple of days ago - do you have a Live version available so we can see what is happening in real time?
I have located your account from your Forum information and gone through a few diagnostics from here - a reboot has been done in the last 48 hours so that's great; at the time of writing, there are no errors showing from this end and all signals are within the parameters we would expect.
How have things been over the last 24-48 hours? Are you still seeing the issues?
Thanks for getting back to me. Just to clarify, historically I have not have any packet loss. Packet loss is usually down to a router or switch which is failing at some level. While playing games any level of packet loss results in those packets having to be re-transmitted causing a lag spike and in turn causes your character to do what is known as "Rubber band". I am still experiencing this. The following is the graph for today and it clearly shows the presence of packet loss to my connection.
If this is due to over subscription within the area then this needs to be looked at, as I have been with VM for over 5 years at this address alone (and with them in a previous residence) and never suffered from these issues before.
As the issue appears to get worse in the evening it is something that may well be linked to the network being under strain.
Latency and a reliable connection are paramount for both gaming but also as I work from home I need a connection that does not drop connections. Clearly with the log messages I am getting with "partial service" and "T3 Timeout" there are definitely avenues to investigate.
Playing PUBG about an hour ago I was getting "Network Lag Detected" while playing on EU servers which was pausing my game as well as rubber banding where I was being thrown back 100 meters from where I was running. So I would say yes the issues are still present within games.
I did the reboot, on the modem as the first time I phoned the help line it detected a fault and recommended that it reboot itself.