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RichieKnight
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Message 31 of 144
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Re: Eve Online Connection Issues

Thanks for investigating.

At the time of my last disconnect from Eve there does appear to be a big latency spike.

RichieKnight_0-1645911232336.png

 

My Broadband Ping - 500Mbps
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sjp1966
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Message 32 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

i'm still getting multiple disconnects to eve online, last few hops shown below

8 23 ms 62 ms 23 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 55 ms 23 ms 22 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 86 ms 24 ms 25 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 24 ms 61 ms 22 ms 172.65.201.188

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sjp1966
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Message 33 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

Oh, I am in Kent if that helps
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DeTon8R
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Message 34 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

Where / how do we see progress on this ticket - is there a link anywhere?

Disconnected 3 times this morning in the space of an hour - totally unplayable for 3 days now.

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sm8
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Message 35 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

Another here with the same issue.

What's the status of the internal ticket, is this being resolved? 

Trace route below.

Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 25 ms 19 ms 11 ms 10.53.34.21
3 21 ms 14 ms 16 ms wolv-core-2a-xe-230-0.network.virginmedia.net [62.252.174.53]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 34 ms 25 ms 20 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 23 ms 25 ms 24 ms 213.46.182.162
9 28 ms 26 ms 24 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 32 ms 23 ms 24 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
11 * 29 ms 32 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 19 ms 21 ms 19 ms 172.65.201.188

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redeye271
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Message 36 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

VM customer service is abysmal sometimes

 

3 calls yesterday to VM business support, first 2 calls they put the phone down on me once I mentioned this forum post (I was friendly). The 3rd representative listens but can't open the forum thread & just gets the main page. Says they will call me back. They haven't and have since text me with an appointment for Monday afternoon which is not conveneint but I can't reply to the text and cancel because it doesn't recognise the copied reference number in the reply.

 

At least we know there's a ticket for it

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LeroyUK
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Message 37 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

You have an engineer coming to do a traceroute and watch you play Eve, should be fun 😄
xennu
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Message 38 of 144
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Re: Eve Online Connection Issues

Any idea how much longer this is going to take to resolve? 4- 5 days to fix a routing issue that no other ISP is having is not good.
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gbchau22
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Message 39 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

Hi Everyone

I have also had connection problems to the Eve Online game in the last 4 days and I never had a problem before.  I would disconnect every few minutes after logging in.  At the moment I am using a temporary VPN to keep me logged in, as soon as the VPN is turned off I disconnect and crash.

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PaulCope
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Message 40 of 144
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Re: Eve Online Connection Issues (Fault Ticket = F009669229)

Also having this issue with random disconnects.

 

Come on VM what are you playing at, we are paying money for a service here and your support is a joke....

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