Virgin Media Community

[Andrew-G]

If you've restarted the hub, and you see post-RS error counts notably rising in the following 12-72 hours, then there's a cable fault that has nothing to do with wifi.  Sounds to me as though the field technician thinks you need a cable re-pull, but requests for those are handled with the speed and professionalism for which VM are world famous.

Are the post-RS errors rising?  How long has this been going on?  How many attempts to get VM to fix it have been made? 

[badrobot91]

2/05/2022 20:38:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 20:38:28	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 20:31:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 20:31:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 19:31:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 19:31:59	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 19:30:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 19:30:31	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 16:58:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 16:58:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

my pc doesn't use the Wifi it has a cat8 ethernet cable going into my router in the priority port. i had several engineers out the only one that was any good so a senior engineer that actually sat down at my PC and looked at all the settings with me. the answer I always get is there is too much noise in the system??? that leads to ^ these errors, the senior engineer that came also got us a new cable fitted that runs from the house into the front yard. but still no change. This has been happening for a while like a year or 2, often enough someone comes out (e.g. senior engineer) I have better not have great internet for a couple of weeks then it has gone again. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4de40fc0225755fd82e65ebb44e7652f40...

this is what my graphs look like typically day to day with several cut outs which now lead me to no longer playing the games i enjoy because there just no point in trying knowing i get kicked out of the lobby. 

[Andrew-G]

There's clearly a fault, multiple attempts to fix it have failed.  Perhaps time to change ISP?

[Chris_W1]

HI badrobot91, thanks for the message. I can see that you are messaging privately with Travis and he should be able to get this resolved for you, please respond to his private message. ^Chris. 

[badrobot91]

I have but he has stated that there will be no more action on the case even though I have stated what was reported was incorrect and proven In affective. The issue still there. I have asked to have the matter exalted and a second opinion from a senior engineer. But as he stated that VM will not take anymore action. If this is the case I be looking into other providers and I expect a discount off my bill as the issue is still ongoing.  

[Matthew_ML]

Hey badrobot, thank for reaching out and sorry to hear there is still an issues.

I will reach out to my colleague Travis to get you an update as I can see that you've been speaking with him.

Thanks