on 25-04-2022 21:45
Hi i Had the same problem creep back up as i did before, virgin media did something on their end and i have Okay not good internet for about a week or 2 and then it goes plop again, i had a senior engineer come out and he said he found the issue, we even had a new cable that leads out of the house. I have spent so much money trying to get a stable connection but nothing working.
i have the hub 3 in modem mode linked to an Asus RT-AX86U router which then has an ethernet cable to my PC (cat 8 cable). There is nothing wrong with my equipment
when entering the network log on the hub 3 i have this constantly every couple of min
25/04/2022 20:26:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/04/2022 20:26:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/04/2022 19:53:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/04/2022 19:53:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/04/2022 19:11:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
this is my ThinkBroadband monitoring been on for a while and this is what it looks like daily
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7b9440925c6cd5d250c57f5588962358c81448e7-25-04-2022
on 25-04-2022 21:46
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700121 | 40.8 | 5120 | 64 qam | 2 |
2 | 60300073 | 41.5 | 5120 | 64 qam | 1 |
3 | 46200000 | 40 | 5120 | 64 qam | 3 |
4 | 39400000 | 39.3 | 5120 | 64 qam | 4 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 315000000 | 5.8 | 38 | 256 qam | 23 |
2 | 139000000 | 6.8 | 38 | 256 qam | 1 |
3 | 147000000 | 6.6 | 38 | 256 qam | 2 |
4 | 155000000 | 6.4 | 38 | 256 qam | 3 |
5 | 163000000 | 6.5 | 38 | 256 qam | 4 |
6 | 171000000 | 6.4 | 38 | 256 qam | 5 |
7 | 179000000 | 6.3 | 38 | 256 qam | 6 |
8 | 187000000 | 6 | 38 | 256 qam | 7 |
9 | 195000000 | 6 | 38 | 256 qam | 8 |
10 | 203000000 | 6 | 38 | 256 qam | 9 |
11 | 211000000 | 5.8 | 38 | 256 qam | 10 |
12 | 219000000 | 5.8 | 38 | 256 qam | 11 |
13 | 227000000 | 5.6 | 38 | 256 qam | 12 |
14 | 235000000 | 5.6 | 38 | 256 qam | 13 |
15 | 243000000 | 5.4 | 38 | 256 qam | 14 |
16 | 251000000 | 4.9 | 38 | 256 qam | 15 |
17 | 259000000 | 4.3 | 38 | 256 qam | 16 |
18 | 267000000 | 4.5 | 38 | 256 qam | 17 |
19 | 275000000 | 5.1 | 38 | 256 qam | 18 |
20 | 283000000 | 5.5 | 38 | 256 qam | 19 |
21 | 291000000 | 5.5 | 38 | 256 qam | 20 |
22 | 299000000 | 5.8 | 38 | 256 qam | 21 |
23 | 307000000 | 5.5 | 38 | 256 qam | 22 |
24 | 323000000 | 5.9 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 54807 | 31025 |
2 | Locked | 38.6 | 118160 | 89972 |
3 | Locked | 38.6 | 118235 | 95012 |
4 | Locked | 38.6 | 112067 | 111369 |
5 | Locked | 38.6 | 105888 | 106415 |
6 | Locked | 38.9 | 105895 | 106458 |
7 | Locked | 38.6 | 103238 | 110495 |
8 | Locked | 38.6 | 101535 | 80854 |
9 | Locked | 38.6 | 98814 | 73373 |
10 | Locked | 38.9 | 96529 | 70408 |
11 | Locked | 38.6 | 94859 | 64362 |
12 | Locked | 38.6 | 89794 | 63686 |
13 | Locked | 38.6 | 88582 | 66412 |
14 | Locked | 38.6 | 87204 | 67051 |
15 | Locked | 38.9 | 90123 | 65280 |
16 | Locked | 38.6 | 96119 | 64401 |
17 | Locked | 38.9 | 104711 | 51189 |
18 | Locked | 38.6 | 93646 | 36647 |
19 | Locked | 38.6 | 75784 | 32744 |
20 | Locked | 38.6 | 65137 | 34076 |
21 | Locked | 38.9 | 59505 | 36726 |
22 | Locked | 38.6 | 57565 | 34936 |
23 | Locked | 38.6 | 56088 | 33098 |
24 | Locked | 38.6 | 51966 | 28462 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 26-04-2022 09:40
Far too many PostRS errors, that's indicative of noise on the circuit. This along with the SYNC errors are not good.
You need a VM technician to sort this out. If you wait here a day or two a VM Mod will pick this up.
Note the "hump" on your BQM is nationwide within VM's network btw. and is affecting everyone.
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on 26-04-2022 10:20
Hi thank for you message. Could you please give me.more info on the hump you mentioned, my main concern with the graph is the spike that go into red because that when I loose connection completely and it happen every couple of minutes. I enjoy playing FPS multiplayer games but lately I can't even sit on a lobby without being kicked out.
on 26-04-2022 11:43
Regarding the "hump" see this thread and note the hump on the BQM's VM CORE NETWORK FAILURE {URGANT} - Virgin Media Community - 4986440
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on 28-04-2022 14:13
Hi badrobot91,
Thanks for your post and welcome back to the community 🙂
I'm sorry to hear that the issues have returned for you. As mentioned by Adduxi, we would need to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 29-04-2022 11:51
Hi badrobot91,
Thanks for coming back to me via private message. I'm glad an appointment has been booked for you.
If you have any further issues, please pop back and let us know and don't forget to update us on how the visit goes.
Thanks,
on 08-05-2022 17:17
so the engineer came out had a look around, changed a connector, and said he couldn't do anything everything looks good only thing he wasn't happy about the out the house connections and that he would get someone out to fix them. i have not heard from or seen anyone since and my connection is getting worse where I'm not able to stay within a video or voice chat.
on 11-05-2022 09:01
Hello @badrobot91,
I am sorry to see this, I have checked our system. The engineer did not find anything wrong with the connection, only one device is being effected. Please can you use the gaming console on the wired connection? Or make sure it is using the 5GHz connection? To see if this helps.
Many thanks,
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on 11-05-2022 09:16
It's a pc and it already connect via a cable. It's only device effected because it the only device that needs a constant connection. But it does effect the other devices such as the cable TV Box loosening internet connection when watching through on demand. Could you please send out a senior engineer again to advice. The guys that came did say there alot of noise and I had other say that in the past, I'm not sure what it means but no one has fixed the issue.