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Constant packet loss

Hi ,

Recently got the vivid 100 broadband package and have had nothing but trouble when gaming. I mainly play rocket league and i get constant packet loss when playing making it borderline impossible to play.

I'm using a wired connection to my pc, i tried buying a new router TP archer 1750 and using the hub 3 in modem mode but that has not made a difference.

I have setup a bqm if anyone can help me out

https://www.thinkbroadband.com/broadband/monitoring/quality/share/76dfda08c6e09c9d3dc3f3d23c58f2f775122387

. Any help is greatly appreciated!

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Re: Constant packet loss

Can you post your upstream and downstream power levels..

 

Go to 192.168.0.1

 

Do NOT LOG IN- Click router status

 

hub31.jpg

 

And post Downstream and Upstream levels..

 

shub32.png

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Re: Constant packet loss

Just did a reset so i will post it again in the morning if needed thanks   Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500005.840256 qam21
21387500004.138256 qam1
31467500004.340256 qam2
41547500004.138256 qam3
51627500003.940256 qam4
61707500004.438256 qam5
71787500004.440256 qam6
81867500004.638256 qam7
91947500004.840256 qam8
102027500004.640256 qam9
112107500004.540256 qam10
122187500004.440256 qam11
132267500004.338256 qam12
142347500004.340256 qam13
152427500003.940256 qam14
162507500004.440256 qam15
172587500004.440256 qam16
182667500004.840256 qam17
192747500004.540256 qam18
20282750000540256 qam19
21290750000540256 qam20
223067500005.540256 qam22
233147500005.940256 qam23
243227500005.940256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3110
2Locked38.900
3Locked40.360
4Locked38.940
5Locked40.300
6Locked38.950
7Locked40.350
8Locked38.960
9Locked40.350
10Locked40.350
11Locked40.340
12Locked40.350
13Locked38.950
14Locked40.350
15Locked40.300
16Locked40.340
17Locked40.300
18Locked40.950
19Locked40.300
20Locked40.350
21Locked40.300
22Locked40.3130
23Locked40.3130
24Locked40.300
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Re: Constant packet loss

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000144.65512064 qam3
2394000214.65512064 qam4
3536999964.65512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
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Re: Constant packet loss

Looks okay , which I wasn't expecting. The BQM clearly shows WAN side dropping out.

Can you put up your Network logs as well?

 

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Re: Constant packet loss

Network Log

Time Priority Description

04/06/2019 07:32:38criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:33:8criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:33:58criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:34:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:35:18criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:35:48criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:36:38criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:37:8criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:37:58criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:38:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:39:18criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:39:48criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:40:38criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:41:8criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:41:58criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:42:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:43:17criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:43:47criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:44:37criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2019 07:45:7criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Constant packet loss

You have a clatter of T3 timeouts which are then rolling over into a T4 which is causing your dropouts.

Unusual to see without an obvious line impairment, could be maintenance or an area issue?

@ModTeam  can someone get a look and advise?

 

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Re: Constant packet loss

Hi Aztrix,

 

We are sorry to hear that you have been experiencing this issue and we would like to take a further look into this. This will require a private message in order to discuss your account, are you okay for us to proceed with this?

 

Many thanks,

 

Louis

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Re: Constant packet loss

Hi,

 

Happy to go ahead. I had an engineer out today and he replaced the hub but still getting T4 Timeouts, he thinks it may be the cabling to my house so he said he would arrange rewiring but have not heard anything since.

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Re: Constant packet loss

Hi Aztrix, 

 

Have you had any further contact since your previous post? If not, we are still happy to follow up with a PM.

 

Many thanks,

 

Louis

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