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Constant Disconnections

Good evening,

I have been having some very frequent disconnects as of late, at first I thought it was game specific but it's not I am having random disconnects from Rust, COD, Pokerstars and Partypoker. It can be as frequent as every 15 minutes or as long as 2 hours but they are happening. It isn't just my main desktop computer (wired connection) it is also happening on my laptop (wireless). I have my computer in my office where the Ethernet cable runs from the modem to some switch gear and then serves a printer, plotter and my computer. I have since taken the switch gear out and ran the cable straight into the PC, the problem is still persistent. I have upgraded all my drivers I have researched and done everything I can do but I cannot find a solution so I thought someone here maybe able to help.

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

299000000

-0.7

38

256 qam

21

2

139000000

1.2

38

256 qam

1

3

147000000

1.7

38

256 qam

2

4

155000000

0.9

38

256 qam

3

5

163000000

1.2

38

256 qam

4

6

171000000

0.9

38

256 qam

5

7

179000000

0.7

38

256 qam

6

8

187000000

0.7

38

256 qam

7

9

195000000

0.2

38

256 qam

8

10

203000000

0.4

38

256 qam

9

11

211000000

0

38

256 qam

10

12

219000000

0.2

38

256 qam

11

13

227000000

-0.2

38

256 qam

12

14

235000000

-0.9

38

256 qam

13

15

243000000

-1.2

38

256 qam

14

16

251000000

-1.2

40

256 qam

15

17

259000000

-0.5

38

256 qam

16

18

267000000

-0.7

40

256 qam

17

19

275000000

-1

38

256 qam

18

20

283000000

-1.5

38

256 qam

19

21

291000000

-1

38

256 qam

20

22

307000000

-1.2

38

256 qam

22

23

315000000

-1.2

38

256 qam

23

24

323000000

-1.9

38

256 qam

24

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.6

774

313

2

Locked

38.6

985

0

3

Locked

38.6

860

0

4

Locked

38.6

646

0

5

Locked

38.9

493

0

6

Locked

38.9

648

0

7

Locked

38.9

523

0

8

Locked

38.6

520

0

9

Locked

38.6

561

0

10

Locked

38.6

19294

0

11

Locked

38.2

383

0

12

Locked

38.9

317

0

13

Locked

38.9

303

0

14

Locked

38.9

214

0

15

Locked

38.6

211

0

16

Locked

40.3

233

0

17

Locked

38.6

185

0

18

Locked

40.3

105

0

19

Locked

38.9

126

0

20

Locked

38.9

616

36

21

Locked

38.9

810

314

22

Locked

38.6

576

9

23

Locked

38.6

438

4

24

Locked

38.6

1232

143

 

Refresh data

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

60300000

4.6

5120

64 qam

73

2

53700000

4.525

5120

64 qam

74

3

46200000

4.4

5120

64 qam

75

4

39400000

4.375

5120

64 qam

76

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

Think broadband Quality Monitor - How do I post this? 


I have reset modem, tested cables, etc. I have 3 phones, 2 ipads and 2 virgin media boxes and a laptop connected to the wifi and 2 computers on wired connections. 

Any help would be greatly appreciated.

 

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Re: Constant Disconnections

Network Log

Time

Priority

Description

25/12/2019 06:17:30

Error

DHCP REBIND WARNING - Field invalid in response;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**f;CM-QOS=1.1;CM-VER=3.0;

28/12/2019 17:37:13

Error

DHCP RENEW sent - No response for IPv4;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

29/12/2019 16:20:51

Error

DHCP REBIND WARNING - Field invalid in response;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

29/12/2019 23:44:10

critical

No Ranging Response received - T3 time-out;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

30/12/2019 22:15:19

Warning!

RCS Partial Service;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

31/12/2019 00:52:0

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

31/12/2019 00:52:0

Warning!

RCS Partial Service;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

31/12/2019 00:52:0

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

31/12/2019 00:52:6

Warning!

Lost MDD Timeout;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

31/12/2019 00:57:40

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:38

critical

No Ranging Response received - T3 time-out;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

31/12/2019 01:00:20

critical

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

01/01/2020 08:24:45

critical

No Ranging Response received - T3 time-out;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

04/01/2020 20:29:58

Error

DHCP RENEW sent - No response for IPv4;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

06/01/2020 04:00:1

Error

DHCP REBIND WARNING - Field invalid in response;CM-**:**:**:**:**:**a3;CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

06/01/2020 18:39:30

critical

No Ranging Response received - T3 time-out;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

09/01/2020 04:11:16

Error

DHCP RENEW sent - No response for IPv4;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

09/01/2020 23:52:34

Error

DHCP REBIND WARNING - Field invalid in response;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

10/01/2020 05:10:2

critical

No Ranging Response received - T3 time-out;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

14/01/2020 13:57:40

Error

DHCP RENEW sent - No response for IPv4;CM-**:**:**:**:**:**CMTS-**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

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Re: Constant Disconnections

Traceroute to google. 

Trace Statistics : traceroute to www.google.co.uk (216.58.204.227), 30 hops max, 38 byte packets
1 * * *
2 m109-mp8.cvx1-a.hud.dial.ntli.net (62.252.112.109) 10.000 ms 10.000 ms 20.000 ms
3 * * *
4 tele-ic-7-ae2-0.network.virginmedia.net (62.253.175.34) 10.000 ms 20.000 ms 20.000 ms
5 74-14-250-212.static.virginm.net (212.250.14.74) 10.000 ms 20.000 ms 20.000 ms
6 74.125.242.97 (74.125.242.97) 20.000 ms 74.125.242.65 (74.125.242.65) 10.000 ms 74.125.242.97 (74.125.242.97) 20.000 ms
7 172.253.71.199 (172.253.71.199) 20.000 ms 172.253.71.201 (172.253.71.201) 10.000 ms 172.253.71.199 (172.253.71.199) 20.000 ms
8 par21s06-in-f3.1e100.net (216.58.204.227) 20.000 ms 20.000 ms 20.000 ms
Trace complete.

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Re: Constant Disconnections

anyone?
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Re: Constant Disconnections

Hi B0WSER,

 

Thanks for your post on our Community Forum!

 

Sorry to read that you've been having issues with your broadband service. 

 

Please check out the purple envelope in the top right hand corner for me and I'd be happy to take a look into this for you, after we pass data protection.

 

Kindest regards,

 

David_Bn

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