im new to virgin and its been terrible some nights i cant even connect long enough to load into some games, it would seem the issue is with the wifi connections rather than with the service as a whole dropping, i have had a few speed tests running at 10mb which is poor for 11pm
I located your account, it is saying a device is too close to the Hub, which could be causing the issues you are having. Also can you try using the connect app to see if this can find the problem and the solution?
I have done the connect app with it all, which doesn’t make any difference to it all, having to use power lines that have restricted the speed to 50mb so might as well downgrade my package so it is at least reliable
Thanks for coming back to us with the details. Is it possible to move the device slightly further from the Hub? Or as @Adduxi suggested, we can arrange for one our team to relocate your Hub to a better location in your home for £25.
Have you tried connecting your console via ethernet cable?
Ironically I have been trying to have someone come here to sort the cables as it’s old NTL cabling from 20 years ago. <snip>
It used to be £99 for this service, but was recently reduced to a very reasonable £25. Maybe too many DIY users when it was £99?
As for the NTL cable, mine is over 20 years and still going strong, and in fact the last technician told me it's better cable than they currently use. Mine you that was several years ago! Maybe a case if it ain't broke, don't fix it.
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