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Broadband spikes and unplayable gaming

Hi, can someone have a look at my connection please. I have had many engineers come out since I've joined but the problem still remains. My power levels seem out also

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000740256 qam25
21867500006.840256 qam7
31947500006.940256 qam8
42027500006.640256 qam9
52107500006.940256 qam10
62187500006.940256 qam11
72267500006.640256 qam12
82347500006.640256 qam13
92427500006.540256 qam14
102507500006.540256 qam15
112587500006.840256 qam16
122667500006.940256 qam17
132747500006.640256 qam18
142827500006.940256 qam19
152907500006.940256 qam20
162987500006.940256 qam21
173067500007.340256 qam22
18314750000740256 qam23
19322750000740256 qam24
204107500006.940256 qam26
21418750000740256 qam27
22426750000740256 qam28
234347500006.540256 qam29
244427500006.640256 qam30

 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000005512064 qam3
2258000005512064 qam4
3462000005.075512064 qam1
4394000005.025512064 qam2
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Re: Broadband spikes and unplayable gaming

Hello adriano89

Thank you for bringing this matter to our attention

I have checked a few things from here and the power levels

Both upstream and downstream are in range right now

Hows the service looking now 

Can you let me know please 

Is this happening on both wired and non wired devices?

This way we can look into a few things in a bit more detail

Gareth 

 

 

 

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Re: Broadband spikes and unplayable gaming

Hi,

I have monitored the connection since we last spoke. The issues are with both wired and wireless. Can we look into this more deeper please.

thanks

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Re: Broadband spikes and unplayable gaming

Hi adriano89,

Thanks for coming back to us, I'm sorry to hear the problems are ongoing you've been monitoring.

I've checked again and all the power levels on the hub are within range, some of the downstreams seem to be a little high but not to the point of causing a problem. They also were lower when you originally posted, so it's likely just normal fluctuations and not the main cause of the problem.

Can you tell me a bit more about what's happening on your side please? Given that the hub and network look OK, we'd need a bit more information to understand the root of the problem.

Does this only affect online gaming, or is your whole connection demonstrating problems (browsing, streaming etc as well)? I'd recommend setting up a Broadband Quality Monitor as well. That will record any periods of latency of packet loss and help us to match up to any network events happening at the time.

You'll need to leave that running for 24 hours to get a full set of results, just post it back here when you've got those and we can take a further look.

Speak soon!

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Broadband spikes and unplayable gaming

Here is the monitor. I have been monitoring for a while at its really bad. Lots of packet loss

https://www.thinkbroadband.com/broadband/monitoring/quality/share/38e4b922c2696c5b0a0097d91182284b57...

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Re: Broadband spikes and unplayable gaming

Also it happens with pretty much every device. When im watching youtube for example it will stop and buffer.

Gaming is the biggest issue. My contract ends in a few months i believe so if this is not sorted out soon i will be leaving

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Re: Broadband spikes and unplayable gaming

Ignore the last monitor results! for some reason it posted someone else's monitor i was looking at.

Here is mine: https://www.thinkbroadband.com/broadband/monitoring/quality/view/aa993cf0e67ffe7cd62d93a3f2a6950bff5...

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Re: Broadband spikes and unplayable gaming

Posting links to mmo boosting services is not even remotely linked to this topic.

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Re: Broadband spikes and unplayable gaming

Its been 3 weeks now. Any chance i can get a response. This is poor.

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