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Area 21

good evening, I find someone from the support to tell me what to do ??? ... I have VM VIVID 350 and upload speed is 7mb / s I can not play on PS 4 PRO. I have been having this problem for 2 months and I am still trying to solve it but no one comes home to check, I am very disappointed with the VM services I think I will go back to Sky, they are even cheaper and they have better services much better

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Re: Area 21

How is your PS4 connected? WiFi or wired?

If it's on WiFi, try a wired connection. 

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Re: Area 21

Is wired no wifi

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Re: Area 21

Call 150 and report the fault. They will do a remote test of your line. 

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Re: Area 21

Hi there @Enculescu1987

 

Sorry to understand that you're having some speed issues via your gaming console. Do you find you have the issue on all devices or just the PS4?

 

Please can you reboot the hub for us and try a wired speed test via a PC or Laptop and let us know how you get on.

 

We also have some hints and tips for improving your broadband connection which you can try here: Broadband Troubleshooting

 

Please don't hesitate to pop back if you need any further help from us or our Community. 

 

Cheers

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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