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Apex Legends packet loss

Hi my broadband is usually ok for me on you tube or browsing the internet but when i try to play apex legends when the servers show at the start showing ping i have packet loss on most of the eu servers making it very hard to play please can you help as been doing this for weeks now.

Thanks in advance

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Re: Apex Legends packet loss

Just to chime in I have got the same problem as all servers are at 2% packet loss:

Capture.JPG

Someone please help.

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Re: Apex Legends packet loss

exactly same problem but sometimes my package loss is higher and i am on the top gaming package so would have thought no problem at all,  its hard to play like this everyone sees me before i see them have no chance.

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Re: Apex Legends packet loss

Hi pw53, 

 

Sorry to hear you're having some issues with packet loss, 

 

I've run a health check and can see quite a few errors as well as the downstream power not being what it should be.

 

your hub hasn't been rebooted for quite some time, can you please do this and let me know when you have, then I'll run another check.

 

Kind regards, 

 

Alex_Rm

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Re: Apex Legends packet loss

Please can you also check my details?; No need to set up a new thread for identical problem.

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	315000000	7	38	256 qam	23
2	139000000	9.1	38	256 qam	1
3	147000000	9.3	38	256 qam	2
4	155000000	9	38	256 qam	3
5	163000000	9	38	256 qam	4
6	171000000	9	38	256 qam	5
7	179000000	8.9	38	256 qam	6
8	187000000	8.9	38	256 qam	7
9	195000000	8.6	38	256 qam	8
10	203000000	8.4	38	256 qam	9
11	211000000	8.4	38	256 qam	10
12	219000000	8.1	38	256 qam	11
13	227000000	8	38	256 qam	12
14	235000000	8	38	256 qam	13
15	243000000	7.8	38	256 qam	14
16	251000000	7.5	38	256 qam	15
17	259000000	7.6	38	256 qam	16
18	267000000	7.6	38	256 qam	17
19	275000000	7.5	38	256 qam	18
20	283000000	7.5	38	256 qam	19
21	291000000	7.4	38	256 qam	20
22	299000000	7.4	38	256 qam	21
23	307000000	7	38	256 qam	22
24	323000000	6.9	38	256 qam	24


Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.6	9455	3790
2	Locked	38.9	14246	2575
3	Locked	38.9	222116	4199
4	Locked	38.9	44516	3669
5	Locked	38.6	69482	5786
6	Locked	38.9	64172	4908
7	Locked	38.9	10178	4578
8	Locked	38.6	6188	5326
9	Locked	38.9	6251	4414
10	Locked	38.6	11092	3215
11	Locked	38.6	8218	3525
12	Locked	38.9	4793	3015
13	Locked	38.9	4685	3731
14	Locked	38.9	4690	5073
15	Locked	38.9	4742	5218
16	Locked	38.9	5067	4009
17	Locked	38.9	4887	3271
18	Locked	38.9	4994	4625
19	Locked	38.6	5387	4167
20	Locked	38.9	5438	3153
21	Locked	38.6	6710	3465
22	Locked	38.9	6802	3464
23	Locked	38.6	7217	4248
24	Locked	38.9	7730	3258

 

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	32600144	4.35	5120	64 qam	5
2	46200053	4.35	5120	64 qam	3
3	39399917	4.325	5120	64 qam	4
4	53699985	4.325	5120	64 qam	2


Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

 

I have also set up BQM on Thinkbroadband.

Anything else please let me know.

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Message 6 of 26
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Re: Apex Legends packet loss

Hi v-proc,

 

Sorry to hear you're having some issues too,

 

Can you confirm if you're problem is on a wired or wireless connection?

 

Alex_Rm

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Message 7 of 26
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Re: Apex Legends packet loss

No worries,

Yeah it's Xbox One on a wired connection.

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Re: Apex Legends packet loss

Thanks, 

 

Are there any other devices having the issue?

 

Can you try popping the Ethernet cable in a different port? See if this makes a difference.

 

Alex_Rm

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Message 9 of 26
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Re: Apex Legends packet loss

Thanks for coming back,

Just checked on my PC few times and no issues:

Capture1.JPG

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Re: Apex Legends packet loss

Hi Alex_Rm

Thanks for looking i have now rebooted my hub please could you have a look for me now .

Thanks

 

pw53

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