on 13-04-2022 00:07
heya,
so like sees to be a common theme at the moment i have such a high packet loss at the moment im teathering off my phone because i cant load webpages
iv noticed my ping increase during peak times but not noticed any real world issues from it, but this afternoon i get home and the network is completly borked
https://www.thinkbroadband.com/broadband/monitoring/quality/share/af0187462c53e5d314122564a723fbe8e9e14c27-12-04-2022
and since friday iv had this kind of graph
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7a59ab07cc3a3876bdf52c3cb11d8bff9763df7b-11-04-2022
iv had engineers come a few months ago and replace my hub, as well as adjusting my signals
on 13-04-2022 00:11
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
3 | 154750000 | 9.099998 | 38.983261 | QAM256 | 3 |
1 | 138750000 | 9.300003 | 38.983261 | QAM256 | 1 |
2 | 146750000 | 8.900002 | 38.983261 | QAM256 | 2 |
4 | 162750000 | 9.099998 | 38.983261 | QAM256 | 4 |
5 | 170750000 | 8.900002 | 38.983261 | QAM256 | 5 |
6 | 178750000 | 8.800003 | 40.366287 | QAM256 | 6 |
7 | 186750000 | 9.099998 | 38.983261 | QAM256 | 7 |
8 | 194750000 | 9.099998 | 40.366287 | QAM256 | 8 |
9 | 202750000 | 8.800003 | 40.366287 | QAM256 | 9 |
10 | 210750000 | 8.699997 | 38.983261 | QAM256 | 10 |
11 | 218750000 | 8.800003 | 38.983261 | QAM256 | 11 |
12 | 226750000 | 8.800003 | 38.983261 | QAM256 | 12 |
13 | 234750000 | 8.500000 | 38.983261 | QAM256 | 13 |
14 | 242750000 | 8.400002 | 38.983261 | QAM256 | 14 |
15 | 250750000 | 8.099998 | 38.983261 | QAM256 | 15 |
16 | 258750000 | 8.400002 | 38.983261 | QAM256 | 16 |
17 | 266750000 | 8.199997 | 38.983261 | QAM256 | 17 |
18 | 274750000 | 7.900002 | 38.983261 | QAM256 | 18 |
19 | 282750000 | 7.699997 | 38.605377 | QAM256 | 19 |
20 | 290750000 | 8.400002 | 38.983261 | QAM256 | 20 |
21 | 298750000 | 9.300003 | 38.983261 | QAM256 | 21 |
22 | 306750000 | 9.000000 | 38.983261 | QAM256 | 22 |
23 | 314750000 | 8.400002 | 38.605377 | QAM256 | 23 |
24 | 322750000 | 8.199997 | 38.605377 | QAM256 | 24 |
25 | 330750000 | 8.400002 | 37.636276 | QAM256 | 25 |
26 | 338750000 | 8.900002 | 38.605377 | QAM256 | 26 |
27 | 346750000 | 8.599998 | 38.983261 | QAM256 | 27 |
28 | 354750000 | 7.800003 | 38.983261 | QAM256 | 28 |
29 | 362750000 | 7.699997 | 38.983261 | QAM256 | 29 |
30 | 370750000 | 8.199997 | 38.983261 | QAM256 | 30 |
31 | 378750000 | 8.699997 | 38.605377 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
3 | Locked | 38.983261 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
25 | Locked | 37.636276 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
33 | 94 | 4K | 1840 | QAM4096 | 424 |
33 | Locked | 40 | 6.8 | 726739 | 0 |
on 13-04-2022 00:11
1 | 32600000 | 44.770599 | 5120 KSym/sec | 16QAM | 3 |
2 | 39400000 | 45.020599 | 5120 KSym/sec | 16QAM | 2 |
3 | 25800000 | 44.020599 | 5120 KSym/sec | 16QAM | 4 |
4 | 46200000 | 45.020599 | 5120 KSym/sec | 16QAM | 1 |
1 | US_TYPE_STDMA | 0 | 0 | 39 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 36 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 43 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 55 | 0 |
on 13-04-2022 00:11
cant remember if you need this one or not
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
on 15-04-2022 10:38
Hi there @harrier_mk2, thanks for your post.
Sorry to see of the packet loss issues you have been experiencing. I have checked our system and can see there was a fault in the area when this was reported. This fault has now been resolved.
Are you still seeing this issue? If so please let us know so we can help further.
Regards
Nathan
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