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harrier_mk2
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Another high packet loss post

heya,

so like sees to be a common theme at the moment i have such a high packet loss at the moment im teathering off my phone because i cant load webpages

iv noticed my ping increase during peak times but not noticed any real world issues from it, but this afternoon i get home and the network is completly borked

https://www.thinkbroadband.com/broadband/monitoring/quality/share/af0187462c53e5d314122564a723fbe8e9e14c27-12-04-2022

and since friday iv had this kind of graph

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7a59ab07cc3a3876bdf52c3cb11d8bff9763df7b-11-04-2022

 

iv had engineers come a few months ago and replace my hub, as well as adjusting my signals

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harrier_mk2
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Re: Another high packet loss post

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

31547500009.09999838.983261QAM2563
11387500009.30000338.983261QAM2561
21467500008.90000238.983261QAM2562
41627500009.09999838.983261QAM2564
51707500008.90000238.983261QAM2565
61787500008.80000340.366287QAM2566
71867500009.09999838.983261QAM2567
81947500009.09999840.366287QAM2568
92027500008.80000340.366287QAM2569
102107500008.69999738.983261QAM25610
112187500008.80000338.983261QAM25611
122267500008.80000338.983261QAM25612
132347500008.50000038.983261QAM25613
142427500008.40000238.983261QAM25614
152507500008.09999838.983261QAM25615
162587500008.40000238.983261QAM25616
172667500008.19999738.983261QAM25617
182747500007.90000238.983261QAM25618
192827500007.69999738.605377QAM25619
202907500008.40000238.983261QAM25620
212987500009.30000338.983261QAM25621
223067500009.00000038.983261QAM25622
233147500008.40000238.605377QAM25623
243227500008.19999738.605377QAM25624
253307500008.40000237.636276QAM25625
263387500008.90000238.605377QAM25626
273467500008.59999838.983261QAM25627
283547500007.80000338.983261QAM25628
293627500007.69999738.983261QAM25629
303707500008.19999738.983261QAM25630
313787500008.69999738.605377QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

3Locked38.98326100
1Locked38.98326100
2Locked38.98326100
4Locked38.98326100
5Locked38.98326100
6Locked40.36628700
7Locked38.98326100
8Locked40.36628700
9Locked40.36628700
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.98326100
14Locked38.98326100
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked38.60537700
20Locked38.98326100
21Locked38.98326100
22Locked38.98326100
23Locked38.60537700
24Locked38.60537700
25Locked37.63627600
26Locked38.60537700
27Locked38.98326100
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.60537700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM4096424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked406.87267390
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harrier_mk2
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Re: Another high packet loss post

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13260000044.7705995120 KSym/sec16QAM3
23940000045.0205995120 KSym/sec16QAM2
32580000044.0205995120 KSym/sec16QAM4
44620000045.0205995120 KSym/sec16QAM1


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA00390
2US_TYPE_STDMA00360
3US_TYPE_STDMA00430
4US_TYPE_STDMA00550
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harrier_mk2
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Re: Another high packet loss post

cant remember if you need this one or not

 

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
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Nathan_B
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Re: Another high packet loss post

Hi there @harrier_mk2, thanks for your post.

Sorry to see of the packet loss issues you have been experiencing. I have checked our system and can see there was a fault in the area when this was reported. This fault has now been resolved.

Are you still seeing this issue? If so please let us know so we can help further.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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