Virgin Media Community

[robertgabby]

I am encountering a bad lag with a lot of dropped packets. 

When I ping on an address it looses a pack for every 4-5 that are going through.

 What can I do, as when I run a test o virgin media , they are saying all is good with my connection.

 

[Paul_DN]

Hi robertgabby,

Thank you for reaching out to us in our community and welcome, we are sorry to hear you have been facing connection drops, your BQM doesn't look bad, cannot see anything which jumps out, I have run further checks our end as I was able to locate your account with the details we have for you, everything looks OK no issues at all, all levels look as they should, how are things Today, are you still facing the same issue?

Regards

Paul.

[Andrew-G]

Possibly a temporary problem that's now resolved, but I'd just comment that despite Pau's comment, your BQM snapshot looks very poor, with packet loss levels in the 5- 20% range across evenings and that would make games unplayable.  If the BQM (and your own experience) show the problem is continuing then this needs a technician to check things out.