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Harry_C
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Message 11 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Modem in back to router mode

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Harry_C
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Message 12 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Maybe 10 years ago when VM was dabbling with the idea of pushing BB speeds beyond 50mb for customers and breaking into the triple figures this was an acceptable answer. But not in 2022. After advertising, boasting and forcing their new ‘DOCSIS 3 network, Gig1 speeds, VOLT upgrades to all o2 customers) campaigns onto the public and then when the infrastructure CLEARLY cannot handle the load, you can NOT say it’s unrealistic for them to actually fix this congestion. Expensive to fix i bet! My bills go up every year to keep this ‘fantastic network’ running, shame they don’t actually do their customers the courtesy of actually making it work properly, maybe if they pulled back on all these ad campaigns to bring in more customers to a terrible experience they could use the cash to fix the disastrous issues they clearly already have with their current subscribers. 

i do pay for a separate connection, another £30 on top, just so can latency that is reasonable in 2022, but I absolutely should not have to be doing that and im lucky i can afford too, many families can’t, does VM care? Clearly not, but they’re fine putting their prices up another £3-4 yearly. 

This is not targeted at you personally but a couple of things you stated are just not acceptable and 3 years of this problem is not my fault and its absolutely reasonable of me to think and assume VM would assess and fix the obvious huge problem within my area in this time period. 

darmo
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Message 13 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Hear Hear
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Travis_M
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Message 14 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Hi @Harry_C

 

Thanks for posting on our community forum

 

Can you perform a reboot of the Hub for me so I can review how your power / signal levels fair after this? 

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Harry_C
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Message 15 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Just rebooted the hub now. 

would like to add that while the bqm looks decent over the weekend, i still get lors of web pages timing out and disconnects/slow loading.

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Matthew_ML
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Message 16 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Hey Harry_C,

Sorry to see you are still struggling to play the game. Since the reboot has it improved at all? I've had a look at my end and everything is look good for the levels. 

Thanks

Matt - Forum Team


New around here?

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legacy1
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Message 17 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington


@Matthew_ML wrote:

I've had a look at my end and everything is look good for the levels. 


like you couldn't tell it was fine in modem mode that you gave the OP the run around to put the hub in router mode to do tests that show nothing is wrong....WE ALL know what the cause is! 

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Harry_C
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Message 18 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Nope still latency spikes of an evening. Hasn’t changed for 3 years no matter what the power levels say. 

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Serena_C
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Message 19 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Hi @Harry_C

Sorry to hear you are still experiencing these latency spikes in the evenings, that is not ideal at all. Would you be able to share an image of a recent BQM graph for us in the thread please? https://www.thinkbroadband.com/broadband/monitoring/quality Unfortunately we are unable to access your previous BQM via links, so an image would help us get a clear picture of these spikes as and when they occur. I've checked our systems again and there's currently no issues showing with your service.

Kind regards,

Serena

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Harry_C
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Message 20 of 36
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Re: 3 years on and i still cannot play games on this VM connection - Orpington

Todays so farCEC6E33A-2735-4829-887D-F001D2E16C33.jpeg

Yesterday

5BE87D13-9D9F-4EF6-A7E4-B5A35B986A62.jpeg

 heres last week

96AA8E4D-34E3-4E65-8A8F-9823C889C2FE.jpeg

while it does look better this week, believe me when i say it is still unusable for gaming and voip. 

This has been going on for so long. 

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