Re: 3 years on and i still cannot play games on this VM connection - Orpington
Maybe 10 years ago when VM was dabbling with the idea of pushing BB speeds beyond 50mb for customers and breaking into the triple figures this was an acceptable answer. But not in 2022. After advertising, boasting and forcing their new ‘DOCSIS 3 network, Gig1 speeds, VOLT upgrades to all o2 customers) campaigns onto the public and then when the infrastructure CLEARLY cannot handle the load, you can NOT say it’s unrealistic for them to actually fix this congestion. Expensive to fix i bet! My bills go up every year to keep this ‘fantastic network’ running, shame they don’t actually do their customers the courtesy of actually making it work properly, maybe if they pulled back on all these ad campaigns to bring in more customers to a terrible experience they could use the cash to fix the disastrous issues they clearly already have with their current subscribers.
i do pay for a separate connection, another £30 on top, just so can latency that is reasonable in 2022, but I absolutely should not have to be doing that and im lucky i can afford too, many families can’t, does VM care? Clearly not, but they’re fine putting their prices up another £3-4 yearly.
This is not targeted at you personally but a couple of things you stated are just not acceptable and 3 years of this problem is not my fault and its absolutely reasonable of me to think and assume VM would assess and fix the obvious huge problem within my area in this time period.
Sorry to hear you are still experiencing these latency spikes in the evenings, that is not ideal at all. Would you be able to share an image of a recent BQM graph for us in the thread please? https://www.thinkbroadband.com/broadband/monitoring/quality Unfortunately we are unable to access your previous BQM via links, so an image would help us get a clear picture of these spikes as and when they occur. I've checked our systems again and there's currently no issues showing with your service.