On Monday I discovered I couldn't access my mailbox ('Mailbox unavailable' page followed by 'Forbidden' page) via web or my mobile email app.
Having rung the help centre it became clear that Virgin had frozen my mailbox due to detecting a forwarding rule (automated fraud/spam check I assume). They unfroze may account, reset the password and asked me to wait 90mins before trying again.
Subsequently I have reset the password via My Virgin Media so it's now back to being a password only I know and I can access my email mailbox via my mobile app.
However, on webmail (desktop) I still can't access my mailbox and get the 'Forbidden' page. As most of my mailbox use is on my desktop this is proving very frustrating. I've tried deleting cookies to no avail.
Clearly my access has been allowed (as I can use my mobile email app) but something else needs to be done to allow webmail/desktop access. Very frustrating. Particularly as the forwarding rule that caused all the problems was one I instigated and therefore legitimate!
Please fix asap!