web mailbox unavailable and to mobile

[cafc]

Hi,

I have issues with email since 29/08. The mailbox is unavailable on web, nor can i send and receive emails from my mobile.

I contacted support on 29/08 who said there were platform work going on and it would be resolved on 30/08, alas to say it was not resolved for me on the 30th.

I rang support again on the 31st September  and they unlocked the account, it worked for a short while where i received backlogged emails.

I rang support again on the 2nd September  who reset my password, this didn't resolve the issues either.

Yesterday i rang support once more, and they have escalated to level 4, and said it should be fixed within 5 more days.  i am not very hopeful on this.

i am a broadband user.

[cafc]

by the way I use @ntlworld

[cafc]

Although my email password was was changed and it didn't work, i thought i would change it again as it fixed an issue today by another user on the forum.

and i am please to say it fixed the issue.

[David_Bn]

Thanks for the update @cafc, we're pleased to hear this has been resolved for you

Do feel free to come back to our Community Forums if you need any further assistance

Kindest regards,

David_Bn