This is the mail system at host unirelay11.hostedemail.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<address@ntlworld.com>: host mx.tb.ukmail.iss.as9143.net[212.54.56.11]
said: 421 4.2.0 MXIN618 Temporary SMC Policy Violation detected, retry
later
;id=gsaBngRTJ5AFugsaCn0NcN;sid=gsaBngRTJ5AFu;mta=mx7.tb;dt=2022-04-19T20:28:13+02:00;ipsrc=64.99.140.10;
(in reply to end of DATA command)
I've copied the important bits from the message and obscured the email address
The IP address that's causing the issue is this one:
ipsrc=64.99.140.10
I've posted the address because it's not your personal IP address..
Rather it's the IP address of the forwarding email server used by your registrar.
@ModTeam
This needs passing on to your email team in order to see if they can solve this issue on behalf of the user.
The important information is in the bounce message:
id=gsaBngRTJ5AFugsaCn0NcN - The id address of the email transaction on your mail exchangers.
dt=2022-04-19T20:28:13+02:00 - Date and time of email transaction
Those are really the only two pieces of information your email team needs.
As @anightin has pointed out asking them to change their password is NOT going to solve this issue.
Tim
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