QuickStart, set up and connections
Installing and configuring your kit
3371 PostsActivity in Broadband
first time joining and frustrated
Hi,I joined M500 on 4th May and received the Contact Information Sheet and Contract Summary.It required an account number and area reference, which I didn't have when I tried to register for the My Virgin Media app.The provisional installation date i...
Wi fi pod
Hi have one wi fi pod connection was good , now it’s fair tried a reboot still the same please can I order another wi fi pod please
Need to order another wi fi pod please
Hi have one wi fi pod connection was good , now it’s fair tried a reboot still the same please can I order another wi fi pod please
Broadband
We set up virgin last week to take effect from tomorrow to then get a message from VM saying there is an account active 廊 contacted landlord to contact previous tenant but they havnt cancelled. I need this set up for my mother and very important for ...
NTLWorld email address not receiving emails
I have started to notice that emails are not arriving in my inbox. This is following purchases, bookings etc. I have tried to send myself ‘test’ emails and these have also not arrived (although I can see them in my sent box). They are not in the junk...
Nasty blackmailing email
Someone emailed me to say they'd hacked my email account and were going to send malicious emails to all my contacts, or use AI to generate stuff to post stuff online etc etc, unless I paid bitcoin into their bank account within 48 hours. I can't reme...
Email help urgently please, emails so alow to come in!
Today I noticed a shortage of expected emails. I realised then, that even though refresging ok none were comming in. It was the lack of my usual spam emails that alerted me. Other emails, receipts and amazon etc are taking anywhere from 10 mins to co...
Resolved! How long does an upgrade take?
Hi Team,I requested an upgrade to 1Gbps last week, and the confirmation stated April 29th as completion date, but the upgrade is yet to be done. How long does an upgrade usually take?
Cant get virgin in area
I have just moved into a new house is a new build have boxes in house with virgin signs on it but saying is not in my area my housing is saying it is would anyone be able to help me with this ?
Broadband Cables exposed
I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you let me know if someone can take a look please
