LS28Girl - if you've another device, open the instructions on one, and log into Virgin Web Mail (using the login details for your affected email) https://mail2.virginmedia.com
If you follow the steps of the instructions and check the example images, you should be able to sort it 😊
The filter list is just a collection of the parts of the scum-spam email addresses that doesn't change. If you put the entire email address in, then it'd soon be useless as they change it slightly each time. Often (but not always) there's a part you'll see that remains constant - just add that to the filter.
Get back to us if you get stuck - nothing's easy till you've had a go 😉 We won't shout at you !
I'm pleased to hear that the spam mails seem to have quietened down a bit. If they do start to return again, please do let us know and we can go from there. We'll do what we can to help you filter out the spam mail.
If you need anything else from us at all, please don't hesitate to get back in touch.