The password change is done via your My Virgin Media account not the webmail page.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
If the email account concerned is not listed under either tab then it isn't linked to your current VM broadband account. In which case all the VM Forum Team staff can do is ensure that the email account is fully deleted from the VM servers.
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thank you for the advise unfortunately we dont use virgin for broadband anymore as we moved area and they didn't supply it in the area so had to use another provider but I am still with them for my mobile connection so still a virgin customer.
Our posts crossed. If you no longer have a VM broadband account then any linked email accounts should be deleted 90 days after the account closed. Having a Virgin mobile account alone is not sufficient for continued use of the email address.
The VM Forum Team should be able to ensure that the email address concerned is fully deleted from the VM servers for you.
Thank you for your posts and welcome to our community forums. We're here to help.
I'm very sorry to hear that you're having this trouble with your email account. As @Graham_A has advised, if the email account isn't linked to an active broadband account then it should be deleted within 90 days of said broadband account becoming deactivated, though there are sometimes occurrences where this can take a bit longer.
To confirm, you're happy to have the email account in question deleted/removed completely if it hasn't been already?