Partly depends on the circumstances that led to the account being 'old'.
As long as it isn't your current VM broadband primary username then the VM Forum Team should be able to arrange this for you. It will be a few days before they respond due to the number of posts in the queue.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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