ntlworld.com email down?

[jonathanhill]

We have an ntlworld.com email address that suddenly stopped working 12 hours ago. This happened on multiple devices. We successfully retrieved it from an orphaned account with support a few years ago. We can't access it through the webmail either.

Does anyone have any idea why this would stop working? Unfortunately it's my wifes main work email.I've searched for hours for a live chat link to support. Any advice will be much appreciated.

Thanks
Jon

[jonathanhill]

Hi Zach,

I responded to the private message and provided the details straight away, however I've not received a reply yet, please can you advise.

Thanks
Jonathan

[Zach_R]

Hi @jonathanhill,

Apologies for the delay. I have just responded to you via private message.

Thanks,