I have an “ntl" email account and can’t sent emails.
I have changed the;
(1) IMAP host name from: imap.ntlworld.com, to: imap.virginmedia.com
(2) SMTP host name from: smtp.ntlworld.com, to: smtp.virginmedia.com
However, when I try and save this and get a dialog box stating “Unable to verify account name or password".
Help - as I can’t sent emails
It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. Open a Command Shell window and enter the following where username:password is replaced with your email address and password, i.e. email@example.com:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.
In the meantime use webmail.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks