Menu
Reply
johnxf
  • 26
  • 0
  • 0
On our wavelength
589 Views
Message 11 of 22
Flag for a moderator

Re: multiple virgin email account access

Thanks Chris, give me 10 mins and I'll come back to you,

Regards,

John

 

0 Kudos
Reply
johnxf
  • 26
  • 0
  • 0
On our wavelength
586 Views
Message 12 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi Chris,

The dialogue box that I get in Outlook doesn't like the one that you have sent me.

One other option is that you could perhaps look at the issue remotely - not sure if that would be possible?

Or enable or other?

Regards,

John 

0 Kudos
Reply
johnxf
  • 26
  • 0
  • 0
On our wavelength
582 Views
Message 13 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi Chris,

I tried again and this time it did work.

I had changed my password through My Profile preferences and that may have taken time to work its way through the system.  However, it is now sending email which it wasn't doing before.

Thanks again for your help and I'll let you know if there are any other issues,

Regards,

John

 

0 Kudos
Reply
Chris_W1
  • 4.06K
  • 185
  • 255
Forum Team
Forum Team
580 Views
Message 14 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi johnxf, we are glad to see that it is looking like it is resolved and please message us if anything changes? ^Chris. 

0 Kudos
Reply
johnxf
  • 26
  • 0
  • 0
On our wavelength
447 Views
Message 15 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi Chris, 

I have been getting an error message on my account, 403 Forbidden Access and would be obliged if you could have a look at it. 

There was a security issue with email being forwarded and that has now been removed from my mail box. However, I cannot send anything from my email address starting with, jx...the smtp one... 

Is it also possible to have my email accessed from my mobile device - its an android phone.

If you check security settings for my phone then maybe you can see. 

Kind regards 

John 

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
434 Views
Message 16 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi johnxf

 

Thanks for your message, please be aware not to PM first as this against forum rules.

 

I'll  PM you now to get some details

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
johnxf
  • 26
  • 0
  • 0
On our wavelength
403 Views
Message 17 of 22
Flag for a moderator

Re: multiple virgin email account access

I don't know why this issue is taking so long to resolve. I have contacted virgin media many times and still no resolution, both about the email accounts and the 403: Forbidden Access.

I still cannot reach my emails online through my browser on my mobile phone and I would much obliged if you could please investigate as to why that may be the case. 

0 Kudos
Reply
Lee_R
  • 2.94K
  • 151
  • 279
Forum Team
Forum Team
349 Views
Message 18 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi @johnxf

I am really sorry to hear your issue with your email address still has not been resolved.  Can I ask if you're able to access via a 3rd party client?  I know that's not the point, I just want to confirm sorry.

Regards


Lee

0 Kudos
Reply
johnxf
  • 26
  • 0
  • 0
On our wavelength
341 Views
Message 19 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi Lee,

I tried a different browser - MS Edge - and that did not work either.  The one I am using is Google Chrome.

One point I would make is that whenever I do login on my laptop to my account, the account that I reach is a secondary account.  The biggest issue that I have at the moment is NOT receiving emails from the email address starting, nur...

I have two months at least worth of emails to that account including bill payments etc that I cannot see.

However, as the account that I can access, starting with jx..., is the only one I can use (although its the main one) I cannot gain access to the nur one.

Any ideas to sort this out please as its becoming critical,

Regards,

John

 

 

 

 

0 Kudos
Reply
Martin_N
  • 5.56K
  • 232
  • 318
Forum Team
Forum Team
299 Views
Message 20 of 22
Flag for a moderator

Re: multiple virgin email account access

Hi johnxf,

 

I'm sorry to hear you're continuing to have issues with this. 

 

I can see you spoken with one of my colleagues at the end of November concerning this. I can see this was raised to the back office team. Did you get any notification back on this?

 

Also have you been able to try signing in via an app instead instead of a web browser?

 

^Martin

0 Kudos
Reply