I am really sorry to hear your issue with your email address still has not been resolved. Can I ask if you're able to access via a 3rd party client? I know that's not the point, I just want to confirm sorry.
I tried a different browser - MS Edge - and that did not work either. The one I am using is Google Chrome.
One point I would make is that whenever I do login on my laptop to my account, the account that I reach is a secondary account. The biggest issue that I have at the moment is NOT receiving emails from the email address starting, nur...
I have two months at least worth of emails to that account including bill payments etc that I cannot see.
However, as the account that I can access, starting with jx..., is the only one I can use (although its the main one) I cannot gain access to the nur one.
Any ideas to sort this out please as its becoming critical,