@Pedto It may be that the email account has been locked by VM as a security measure.
As well as the system scan you will need to change the password for the email account concerned. Follow these instructions:
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
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