If you are experiencing the issue then report it here and the VM Forum Team will look into your specific case. They normally respond around 24 hours after you have posted.
They will want to know that you are a current VM broadband customer and that the email address concerned is correctly showing under your My Virgin Media profile under the Virgin Media Mail section or as secondary account under Manage Accounts.
They will also request that you change the password for the email address concerned to a new one not previously used anywhere.
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