The primary mailbox on my account (wife's email address) is currently coming up as Sorry! Mailbox is not available, try again in an hour. Blah- blah-blah!
Cant get hold of anybody at virgin media all day, box still unavailable, can sign in to "My Virgin Media", can change password for the unavailable mailbox, can access my mailbox no problem but the wife's remains "unavailable".Tried phoning 150, pressed 1 for sending me a link by text for me to follow (done this twice) but no link sent, no text even.
Sat for hours waiting for "the team" (after being put through by the automaton) on the message service online but still nothing. If this carries on VM will have to go. I know things are slower than normal due to Covid19 but this is ridiculous when you simply cannot get in touch, can't even email customer services and wait for a reply. Rant over!
Thanks for reaching out to us in our community, I am sorry you are unable to access your emails, I would like to get this resolved for you, I will send you an invite into a private chat shortly, please click on the purple envelope to accept.
I had the same problem a couple of days ago. It turned out that someone had hacked my email account and put in a forwarding address to redirect my emails to (so that I didn't receive them). I discovered this some time ago and rectified it, but they still blocked my account, then sent a notification email to my account which they had blocked, so obviously I had no way of seeing it!
The only way to resolve it was to use the 150 help line. There is no other way to contact VM at present. I was probably waiting at least an hour and kept getting put to the back of the queue as they redirected my call.
My advice would be to raise a question here on this forum and hope they resolve it with individual people. I'm disappointed by the lack of care shown in attempting to inform me and resolve the issue. If I'd had an urgent email waiting I had no way to read or respond to it.