Virgin Media Community

[Shamu1]

my virgin.net email address has been hacked. Can you please help?

[coenoby]

@Shamu1 

Is this by any chance the email account that @Paulina_Z  re-enabled for you back in November last year?      https://community.virginmedia.com/t5/Email/Virgin-net/m-p/4863645#M230149 

I see there she said that she "had been able to reset your password on our end and re-activate your emails temporarily. "

She also said "This is only a temporary fix in order to get your important emails moved to a new mailbox."

That was was  2 months ago, so you did you manage to do that and get your new email account up and running?

Coenoby

[Shamu1]

Hi Coenoby
Yes it's the same one but I haven't managed to let everyone know yet. Can you please help. I should be able to get everything transferred to new email address by end of month if this can be reopened
Trevor

[jem101]

Like myself @coenoby does not work for VM thus isn’t in any position to do anything to help reactivate this email address other than give advice, the only people who might would be the VM forum staff who helped you last time.

But I have to say that reactivating the address was, (as advised) and is, absolutely a one-time only event (and it’s not always possible to do it even the once), I’m sorry to say but this time it has gone for good.

[Hayley_S]

Hello @Shamu1,

Welcome back, thanks for posting.

I am sorry to see that your Email has been hacked.

Please can you let us know if it is the email that Paulina helped you with? 

Many thanks,

[jem101]

@Hayley_S as per post 3 in this thread, then yes it is the same address.

[Zak_M]

Good morning @Shami1

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are once again having issues with your email address.

We can attempt to do this once again, however as advised it's not a permanent solution & the chances are it will happen once again. 

I will further pop you over a PM so that I can get some account information. 

Kind regards,

Zak_M

[Shamu1]

Thanks Zak_M

Look forward to receiving your PM

Kind Regards

Trevor