Menu
Reply
ravenstar68
  • 19.63K
  • 1.15K
  • 8.62K
Very Insightful Person
Very Insightful Person
574 Views
Message 31 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

If anyone wants me to test, just let me know in thread and I'll PM you with the email addresses to send to.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
mikes2400
  • 293
  • 2
  • 81
Fibre optic
572 Views
Message 32 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

Thanks, ravenstar68. I'm happy to test it

0 Kudos
Reply
Dodiegale1
  • 15
  • 0
  • 3
Tuning in
563 Views
Message 33 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

Yes, happy to have a go, Tim

Dodie

0 Kudos
Reply
ravenstar68
  • 19.63K
  • 1.15K
  • 8.62K
Very Insightful Person
Very Insightful Person
552 Views
Message 34 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

I've had mails from both of you and @Graham_A 

Mails from all three ended up in my Spam folder.

First thoughts were issues with mail authentication, HOWEVER all mails pass on DKIM, SPF and DMARC, so it's not that.

I need to take a closer look.  All the mails arrived in my personal email address without any issue.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

jimgironde
  • 55
  • 0
  • 0
On our wavelength
546 Views
Message 35 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

@ravenstar68 I wouldnt mind a test. I to am blueyonder going to yahoo spam!
0 Kudos
Reply
Dodiegale1
  • 15
  • 0
  • 3
Tuning in
540 Views
Message 36 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

Thank you for looking into this, Tim

0 Kudos
Reply
ravenstar68
  • 19.63K
  • 1.15K
  • 8.62K
Very Insightful Person
Very Insightful Person
523 Views
Message 37 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

@ModTeam 

Can I point out that if you do start to have a significant users whose mail is instantly going to Spam - It might be worth having your email team reach out to Yahoo to see if there is anything they can do.

All email providers have a Postmaster address.  In addition some have postmaster tools.  These are used for the postmasters belonging to one domain to raise issues with the postmasters belongng to another.

As an example - When I set up my mail server, The Server was being blocked from sending Mails to Outlook.com addreses.  I contacted the postmaster team at Microsoft in order to get the block lifted.

Similarly Yahoo have a page that your postmasters can use in order to contact them.

https://postmaster.yahooinc.com/

This also deals with delivery issues to AOL email addresses as well.

I must stress that this portal is NOT FOR END USERS.  It is there for Email administrators of domains having issues sending.

I'm more than happy to provide the source code of mails from these affected users if you'd like.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
ravenstar68
  • 19.63K
  • 1.15K
  • 8.62K
Very Insightful Person
Very Insightful Person
516 Views
Message 38 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

@mikes2400 @Dodiegale1 @Graham_A 

Do you want to try sending me a mail now?  I've marked the previous mails as not spam

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
ravenstar68
  • 19.63K
  • 1.15K
  • 8.62K
Very Insightful Person
Very Insightful Person
502 Views
Message 39 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

@Graham_A 

Your second mail from your blueyonder address reached my Yahoo inbox.  So if Yahoo recipients mark a mail as not spam, subsequent mail WILL go to the inbox.

However, I do think VM need to liaise with Yahoo here.  Certainly mail from your viginmedia.com address went straight to spam.

Tim

Edit I did check VM's mail server address http://www.anti-abuse.org/multi-rbl-check-results/?host=212.54.57.96

It's not in any of the blacklists on that link.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Graham_A
  • 18.41K
  • 2.62K
  • 7.76K
Very Insightful Person
Very Insightful Person
496 Views
Message 40 of 46
Flag for a moderator

Re: emails to yahoo addresses are being treated as spam

@ravenstar68  Thanks Tim, I feel a campaign coming on!  I hope we can get VM engaged and the header info you are collecting should help diagnosis

We may need to take this up in the VIP forum.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply