Hi Hayley
Thank you for getting back to me. I have already contacted Yahoo. This is the result (from Wednesday):
"...it is difficult to complain to Yahoo through their website, even if you do have an account with them. I ended up contacting them through their Yahoo Customer Care Twitter account. They immediately replied and asked me to DM them. They showed me how to label the spam message from Blueyonder as not spam so that it was moved to the inbox on my Yahoo account. That worked fine and a subsequent Blueyonder message went straight into my Yahoo inbox, not into spam. However, then I was told to tell my Yahoo recipients to do the same. I pointed out that this seemed to be a widespread problem and couldn’t Yahoo do something centrally. Surely they wanted to rectify the problem? No reply to that…
However, they also suggested that my Blueyonder account might be a suspicious account and emails were going into spam on Yahoo accounts because so many people had marked my emails as spam. This is a ludicrous suggestion. It is a private account, not a business one, and the recipients affected are close friends. It looks as if this problem started after July 30 but before August 17. I can only suggest that other people affected should also contact Yahoo Customer Care on Twitter. Perhaps if enough of us do this, Yahoo will realise they have a problem with Virgin Blueyonder email…"
A couple of people on the forum have said that, even though they have marked items as not spam, it is still happening. I've just tested my own accounts again and it does seem to have worked in my case. However, it is just not practical to ask all my Yahoo recipients to go into their spam accounts and do this.
Any help from Virgin (maybe carrying out tests themselves to see how widespread the problem is?) would be much appreciated
All good wishes
Dodie