Thanks for taking the time to post on our Community ⭐
We're sorry to hear you're having an issue with setting up your mail on Outlook. If you want to access your Virgin Media emails from Outlook, you’ll need to create a separate app password through Account settings on My Virgin Media.
To get the password, follow these steps:
A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.
We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.
Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.
Give this a try and let us know if you have any further issues.
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Same here - ntlworld mail stopped working today. Unable to access via mail.virginmedia.com. Getting "Your Virgin Media Mail account is currently unavailable". I started following the steps mentioned to change my email to a non virgin one and but I'm stuck in limbo as the accounts page hasn't yet updated with my new email address and consequently I can't reset the password. Given that a few people are reporting ntlworld issues today, makes me think something has gone wrong centrally...
seem to have got back in to mine now - was eventually able to sign in again once I'd reset the password and set a new app password. Never had this issue with virign mail for 20 years but atleast I'm in and hopefully not been hacked!
As I said in reply to your pm:-
My problem is now resolved, the app password did not work until I deleted the account from Outlook on Android or Mail on IOS and added it back using the app password I generated.
Simply trying to update the password as I was doing before was unsuccessful. This did work for the mail app on MacOS though.