Virgin Media Community

[FISHINGVOID]

ive been using bluemail on adroid for over a year now but my virgin account part wont send emails tried the settings all seems ok. i then tried uninstalling bluemail and reinstalling but when try to add virgin account outgoing server settings fail.

it is a ntlworld account

tried to find live chat on virgin but no bloody idea sends me in a loop 

[Anankha]

Ensure the account is using the virginmedia.com servers & not NTLworld.
imap.virginmedia.com
Port: 993
smtp.virginmedia.com
Port: 465

[FISHINGVOID]

Went to a friends house used there wifi and messages sent then at there house used my data and messages sent now home tried sending with mobile daya messages wont send. Now Changed settings from ntlworld to virginmedia and they still wont send 

[Graham_A]

Possible explanation is that your home external IP address has been listed in the Spamhause CBL list as a result of a device on your home network sending spam.

Edited to add: if this is affecting you on both home WiFi and mobile data then it may be a different issue, 

[FISHINGVOID]

Havent got home wifi just mobile data which will recieve emails but not send i have 2 gmail accounts that work

[Anankha]

If you haven’t got home WiFi then are you just a virgin mobile customer?

Are you currently a VM customer? You need to be a virgin media subscriber in order to have an active email account. 
If not then this is most likely why the account is not working. 

[FISHINGVOID]

I havent been a virgin customer for over six months but if thats the case how can i still send and recieve over wifi at a friends and why suddenly stop working at home a email account is just that dont need to be a customer

[DJ_Shadow1966]

Hello

Under the terms and conditions it states that "6. Any email address allocated by us to you will at all times belong to us and you may not transfer the address to any person.  If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.  Please see our acceptable use policy for more detail on email address usage and our Help and Support page (by clicking here) on what happens to your email when you leave us."

Which can be found https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services

Regards Mike

[Sololobo]

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@FISHINGVOID wrote:

I havent been a virgin customer for over six months but if thats the case how can i still send and recieve over wifi at a friends and why suddenly stop working at home a email account is just that dont need to be a customer

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Yes, you do.

From VM's Acceptable Use Policy: https://www.virginmedia.com/shop/the-legal-stuff/acceptable-use-policy

Email use

6.5. It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.

[FISHINGVOID]

If i reter my phone to my laptop and use virgin email site everythings works