Hi All 👋 and particularly TamB - apologies for any confusion here. I can appreciate your concerns in wanting to delete a historic email account.
Secondary email addresses can be managed via your My Virgin media account 👉 virg.in/myVM and through webmail 👉 https://virg.in/webmail.
If you need to delete a historic email address and are unable to do so, or have deleted it yourself via our selfcare options linked above but are still having issues or believe it is not closed, we should be able to do this for you by raising a ticket via IT. If this has already been done for you.
Id like to investigate further what has happened here, raise a complaint if needed, and try to offer some support. I'm also going to check that the contact email address for both your services account end My VM account are up to date.
I will send TamB a PM to confirm a few account details to confirm a few details so I can do this. You can find my PM in the top right corner of the page in your Inbox. 📩
We can then return to this public thread with an update when possible.
Thank you for your patience in the meantime! 🌞 All the best.