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jammydodgers
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cannot access email

Good Afternoon

Last week I posted a message asking for help on behalf of my mother that cannot access her emails

I have just tried to log into my own email but low and behold it doesn't recognise my username or password

I only logged into the email at the end of last week and I don't know what has happened since

Can someone please help as I know there is one email in which I have received that I need to address so I need to get this sorted out asap

Regards

Lesley

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Graham_A
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Re: cannot access email

Is this the same blueyonder address you were having problems with two years ago?

Can you confirm that you have a Virgin Media broadband account and that the email address concerned is correctly linked to it?

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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jammydodgers
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Re: cannot access email

that was my mother email address a couple of years ago

this one is mine (first time that this has happened) and we have a broadband account and both email address are linked to the account

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Graham_A
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Re: cannot access email

Thanks, that info will help the Forum Team when they reach this thread.

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Graham

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Steven_L
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Re: cannot access email

Hey jammydodgers,

 

Please can you try to access your mailbox again, I have been able to access your account and re-enable both of the mailboxes on there. Please try to log in and let me know if it works or not.

 

Regards

Steven_L

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