I’ve been wrestling with this email issue since first-thing Monday. No status update visible anywhere on virgin site to suggest a prob. Rang virgin yesterday am, spoke up agent who assured me the problem was to do with my mail client. All working GTEAT at virgin. I spent two hours TWO HOURS on phone to Apple who went through everything, all mail settings, and eventually concluded it wasn’t a fault at apple’s end. Still no visible status info on virgin site. Rang virgin again this am and was told known issue since Sunday and agent yesterday told me the wrong thing. So shambolic. I’ve wasted so much time on this —and still unable to use email through client. Virgin treating us with such contempt.
I first noticed the issue from Saturday night onwards and (as per) rang VM immediately. Got the usaul brush off and rang again only to hear an automated message saying basically yes they know there's problems. It was only late Sunday night did they say that this was going to carry on until the 17th of this month! Not a happy bunny as you can imagine and so I'm demanding money off my bill.