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blueyonder email issue - receiving

kenny52
Joining in

unable to receive any emails via windows live mail since 14/12/22 - error message below

 

Unable to send or receive messages for the Blueyonder account. A TCP/IP error occurred while trying to send data to the server.

Server: 'pop3.virginmedia.com'
Windows Live Mail Error ID: 0x800CCC13
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can send ok which the error message says I cant ....

Any help appreciated...

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

coenoby
Very Insightful Person
Very Insightful Person

@kenny52 wrote:

unable to receive any emails via windows live mail since 14/12/22 - error message below
Windows Live Mail Error ID: 0x800CCC13


That 0x800CCC13 Microsoft error code is reporting an error within Windows Live Mail itself or very possibly a conflict between WLM and the version of WIndows you are using. 

Don't forget that Microsoft discontinued support for Windows Live Mail in 2017 so Microsoft will not have fixed any bugs that have cropped up since then.

However you could take a look here at this old post on the Microsoft support forum https://answers.microsoft.com/en-us/windowslive/forum/all/unable-to-receive-emails  The accepted answer in that forum thread suggested running the repair routine on WLM.That was back in 2016 but it might be worth giving it a go.

This is just my personal opinion but I think that you'd do better to move away from WLM to another free email client such as Thunderbird https://www.thunderbird.net . You'll find it more reliable and more secure than WLM

Coenoby

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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See where this Helpful Answer was posted

2 REPLIES 2

charliebrown44
On our wavelength

Hi.

Not sure if these settings are identical to what you set up but worth a look.

https://community.virginmedia.com/t5/Help/Blueyonder-Email-settings/td-p/3369477

coenoby
Very Insightful Person
Very Insightful Person

@kenny52 wrote:

unable to receive any emails via windows live mail since 14/12/22 - error message below
Windows Live Mail Error ID: 0x800CCC13


That 0x800CCC13 Microsoft error code is reporting an error within Windows Live Mail itself or very possibly a conflict between WLM and the version of WIndows you are using. 

Don't forget that Microsoft discontinued support for Windows Live Mail in 2017 so Microsoft will not have fixed any bugs that have cropped up since then.

However you could take a look here at this old post on the Microsoft support forum https://answers.microsoft.com/en-us/windowslive/forum/all/unable-to-receive-emails  The accepted answer in that forum thread suggested running the repair routine on WLM.That was back in 2016 but it might be worth giving it a go.

This is just my personal opinion but I think that you'd do better to move away from WLM to another free email client such as Thunderbird https://www.thunderbird.net . You'll find it more reliable and more secure than WLM

Coenoby

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks